Zenith · 2 weeks ago
Associate Director, Client Operations
NYC Metro Area
Full-time
Hybrid
Lead/Staff, Director/Executive
$120K/yr - $125K/yr
4+ years expZenith is a leading agency specializing in client operations, and they are seeking an Associate Director for their Client Operations team. This role involves managing client-specific operational tasks, training team members, and ensuring compliance with budgets and financial reporting.
AdvertisingMarketing
Hiring Manager
John Koczka
Responsibilities
Work with Director on team roles and responsibilities, prioritizing key projects across the team, and with special requests or projects as needed
Manage Supervisor and Sr. Associate’s workload; ensuring all tasks are completed within required timelines and client-specific billing procedures work within system expectations to meet client needs
Confirm accuracy of work completed by Supervisor/ Sr. Associates
Lead Supervisor and Sr. Associate’s career development via teaching tasks and coaching skills
Maintain positive relationships with agency contacts, system contacts, and clients
Lead and steward key processes such as monthly billing and financials reporting, which involve multiple agency teams
Periodically check emails to respond to urgent issues after close of business
Create, enforce, and refine processes related to billing verification, financially reporting, and audit compliance
Lead team responsible delivering various financial documents such as authorizations, billing & budget files, and ordered vs approved reporting
Attend Agency system trainings/meetings (i.e. MediaOcean, MediaTools, etc.)
Participate in system enhancement testing and training
Collaborate with Analytics, Strategy and Investment peers on account-specific requests
Handle high-profile or sensitive client requests
Act as the point of contact for the internal brand teams for all Budgets & Compliance related questions to ensure consistency and accuracy across the brands
Qualification
Required
4-6 years previous experience in Financials, Project Management, and/or Budgets & Compliance
Experienced in media tools such as MediaTools, Prisma and MediaOcean
Advanced skills in Microsoft Office Suite, particularly PowerPoint and Excel with proven expertise in complex Excel formulas (filtering, pivot tables, vlookups, and data visualization) to support reporting
Quantitative and analytical skills, combined with openness to a role that requires a mix of art and science
Leadership experience managing cross-functional teams and developing teams
Highly organized, detail-oriented, and proficient in time management
A proactive critical thinker with the ability to juggle multiple priorities, problem solve, and optimize processes to improve efficiencies
Experience developing and presenting your thoughts and ideas in a clear and concise manner to a variety of audiences
Strong interpersonal and communication skills, capable of fostering collaboration across teams
Driven by a passion for learning, innovation, and delivering excellence in client service
Team player who enjoys learning and willingness to lean into new opportunities
Willing to jump into a project independently, troubleshoot and determine efficient next steps to improve processes across all teams
Flexible and able to adapt to change in a fast-paced and constantly changing environment
Identify gaps, suggest new ideas and challenge the status quo but can also help carry out the smart ideas of others
A team motivator who inspires a competent and engaged team, ensuring a culture of success
Company
Zenith
Zenith is an ROI agency that offers performance marketing, brand content, and strategic marketing effectiveness consultancy services.
5001-10000 employees
H1B Sponsorship
Zenith has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (16)
2023 (17)
2022 (19)
2021 (31)
2020 (55)
Funding
Current Stage
Late StageTotal Funding
unknown2010-08-13Acquired
Leadership Team
L
Lauren Hanrahan
CEO
Recent News
The Premium Times
2024-10-26
BizWatchNigeria.Ng
2024-10-25
2024-06-03
Company data provided by crunchbase