Omnidian · 1 month ago
Partner Account Manager, Commercial
United States
Full-time
Remote
Mid Level
$75K/yr - $124K/yr
3+ years expOmnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. As a Partner Account Manager, you will manage and grow relationships with Commercial Field Service Partners, ensuring a best-in-class service delivery experience while collaborating with various teams to support partner performance and engagement.
EnergyInternet of ThingsResidentialSolar
Hiring Manager
Amanda Swahn
Responsibilities
Build and maintain strong, collaborative relationships with Commercial Field Service Partners to foster mutual growth and satisfaction
Proactively identify partner risk signals and lead cross-functional escalation and remediation efforts when performance, safety, or compliance concerns arise
Serve as the primary point of contact for partner escalations, communications, and alignment
Establish structured engagement cadences (e.g., QBRs, performance reviews, and agenda alignment).Possess knowledge of Partner/contractor contract terms
Monitor and analyze KPIs such as volume, turnaround times, and impactful performance ratios (dispatch-to-completion)
Utilize and customize tools such as BI (Sigma), CRM (Salesforce), and performance dashboards to assess metrics and drive improvements
Gather stakeholder feedback on partner responsiveness, technical skills, and communication
Deliver structured performance reporting and feedback to address performance gaps
Identify and implement efficiency improvements to enhance Field Service Network performance
Gather feedback from partners to identify improvement opportunities and implementation strategies
Pilot new service strategies to boost partner engagement and performance
Define Salesforce platform requirements and develop related training materials for FSPs
Facilitate smooth onboarding and ongoing training for partners
Collaborate with the Commercial Service Network Manager to adjust and implement partner training programs
Define Salesforce platform requirements and develop related training materials for FSPs
Coach and enable active Field Service Partners through ongoing performance support and continuous improvement initiatives
Qualification
Required
2+ years of Commercial Solar Operations experience
3 - 5 years of experience in Partner Account Management, Vendor Relations, or Field Operations
Demonstrated experience managing external partner or vendor relationships
Strong analytical skills with ability to interpret performance metrics and KPIs
Excellent communication, stakeholder management, and conflict resolution skills
Intermediate to Advanced Salesforce skills (reports, dashboards, workflows)
A strong relationship builder who communicates with clarity and empathy
Skilled at balancing partner advocacy with operational performance goals
Comfortable analyzing data and using insights to inform data-driven decisions
Highly organized, detail-oriented, and capable of managing multiple priorities
Collaborative and able to navigate cross-functional team dynamics
Solutions-oriented mindset to improve processes and outcomes for stakeholders
Preferred
Previous experience in field service operations environments
Exposure to partner network scaling or account segmentation strategies
Familiarity with contract terms and operational SLAs
Benefits
100% of health insurance monthly premiums for employees, and 50% for dependents.
Performance Bonus: Because exceptional work deserves exceptional rewards. Eligibility begins after 90 days.
Equity Stake: Join us in shaping the future and be rewarded for your dedication with stock options.
Continuous Growth: Up to $500 annual learning reimbursement because investing in your development is investing in our success.
Company
Omnidian
Omnidian is a provider of comprehensive protection plans for investments in residential and commercial solar energy systems.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$169.2MKey Investors
Activate Capital PartnersIA Capital GroupNational Grid Partners (NGP)
2025-04-21Series C· $87M
2023-10-26Series Unknown· $25M
2021-09-21Series B· $33M
Leadership Team
Mark Liffmann
Chief Executive Officer and Founder
David Kenny
Chief Operating Officer & Co-Founder
Recent News
pv magazine USA
2025-11-12
2025-09-06
2025-07-12
Company data provided by crunchbase