Amazon · 1 month ago
DLS Case Manager (LATAM) - Seasonal, Disability & Leave Services - LATAM
San Jose, San Jose, CRI
Full-time
Onsite
Mid Level
3+ years expAmazon is a global leader in e-commerce and technology, and they are seeking a DLS Case Manager to provide exceptional customer service and coordination for Latin America employees regarding leave and accommodation events. The role involves managing inquiries, ensuring compliance with policies, and collaborating with various internal and external partners to enhance the employee experience.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Initiate and respond to inquiries about leave and/or accommodation events, benefits, and options available to Latin America employees through phone, email and ticketing channels
Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon
Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate
Critically assess and adjust the case management plan to an employee’s changing needs
Address and respond to sensitive situations with empathy
Troubleshoot issues and seek to remove barriers before, during, or after a leave event
Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs
Identify and solve problems that may arise, sometimes with limited information
Ensure compliance with standard work, federal/state regulations, and company policy
Maintain system records to ensure accurate and timely information/documentation
Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate
Complete other duties as assigned
Qualification
Required
3+ years of human resources experience
Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters
Experience with HR processes and systems
Speak, write, and read fluently in English and Portuguese
Experience with MS Outlook, Excel, SharePoint, Amazon Projects, Word, Slack and Chime
Preferred
Bachelor degree in HR related fields
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards
Experience with process improvement and stakeholder management
Experience and knowledge in Six Sigma belts and process improvement initiatives
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
The Motley Fool
2026-01-09
2026-01-08
Company data provided by crunchbase