Adobe · 4 weeks ago
Director, Customer Value
New York
Full-time
Onsite
Director/Executive
$251K/yr - $364K/yrAdobe is a company focused on changing the world through digital experiences. They are seeking a Director of Customer Value to serve as the primary liaison for customer leadership, guiding strategic customers through their digital transformation and ensuring alignment across various teams to maximize business value.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Establish C-level relationships during the sales cycle to understand customer key business objectives and metrics, and instill confidence in our ability to deliver on the expected business outcomes
Act as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success
Ensure a seamless transition of the customer requirements and business objectives from pre-sales motion to post-sales execution
Develop and deliver compelling, CxO-ready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions
Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value drivers
Assisting customers in navigating internal organizational changes and implementing effective organizational change strategies
Build Customer advocacy for future marketing opportunities such as case studies and events
Qualification
Required
The ability to effectively influence key customer team members and internal Adobe team members, leading complex discussions that can occur at any point in the customer lifecycle
Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level)
Self-starter comfortable initiating and leading programs within a fast-paced environment
Strategic problem solver who demonstrates an ability to create the future through effective customer engagement and achieves business results
You thrive in working collaboratively and cross-functionally, particularly with Sales, Customer Engineering & Customer Success, and other key partners
Extensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programs
A passion for technology and digital marketing strategy
An ability to understand and communicate the path to business value through technology transformation
Working knowledge of how Marketing, Engineering, and Product teams function, particularly in the areas of Data Engineering, Personalization, and Customer Insights
Benefits
Short-term incentives are in the form of sales commission plans
Short-term incentives are in the form of the Annual Incentive Plan (AIP)
Certain roles may be eligible for long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
Founded in 1982
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-19
2026-01-18
Company data provided by crunchbase