PayPal · 6 hours ago
Sr Manager, Global Strategic Accounts
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$219K/yr - $377K/yr
8+ years expPayPal has been revolutionizing commerce globally for more than 25 years, empowering consumers and businesses in approximately 200 markets. The Sr Manager, Global Strategic Accounts will lead complex projects and focus on strategic account management to maximize revenue and ensure customer satisfaction.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Lead complex projects of diverse scope requiring an understanding of current business trends
Determine methods and procedures for new or special assignments
Drive product adoption and ensure clients are enabled on key products
Advocate for customer needs with cross-functional teams to drive effective sales motion
Support merchant retention and identify opportunities for upsell and cross-sell
Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal
Is accountable for assigned portfolio of partners, and owns senior strategic relationships, positioning themselves as a trusted advisor
Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
Own and drive revenue growth by identifying cross-sell and upsell opportunities, product opportunities, and jointly develop plans aimed at attaining partner needs, PayPal strategic objectives and assigned revenue quotas
Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes
Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs
Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities
Accelerate results through superior pipeline management, up-to-date pipeline reporting, navigating internal and external product roadmaps, and influencing resource allocation
Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success
Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience
Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
Drive merchant retention, including churn mitigation / negotiation, and renewal processes
Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence
Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes
Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives. Prepare and deliver business reviews to PayPal and partner leadership teams
Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands
Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals
Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal
Understand complex technology solutions that span mobile, e-commerce, point of sale, processing, and other interfaces to design comprehensive and meaningful consumer experiences that drive business results for global merchants
Identify opportunities to increase PayPal’s share of checkout and influence merchants to adopt recommended optimization strategies that will increase overall PayPal awareness
Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal
Qualification
Required
8+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
10+ years of experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention
A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage
Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts
Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions
Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences
Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives
Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures
Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results
Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy
Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes
Recognizes and understands critical cultural approaches to doing business globally
Executive presentation skills; including in-person, written, and verbal
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase