PayPal · 4 hours ago
Director, Business Operations, Service Experience
San Jose, CA
Full-time
Hybrid
Director/Executive
$138K/yr - $236K/yr
10+ years expPayPal is a leading global commerce platform that has been innovating for over 25 years. The Director of Business Operations will influence strategic decisions and oversee the development of strategies that enhance service experiences for PayPal's products and services, working closely with various cross-functional teams to drive operational efficiency and customer satisfaction.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Establish overall business or technical strategy for the business operations of aligned organization
Influence decisions as an advisor or counsel to business leadership
Drive strategic objectives and ensure resources are effectively allocated
Provide oversight and support for planning and management of financial, budget, and headcount targets
Act as a liaison between business leadership, staff, and other key partners
Optimize workflows and drive process improvements to enhance organizational performance
Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations
Collaborate with senior cross-functional leaders and represent Service Experience during planning & development sessions
Develop strategies and investment analyses that balance operational, product, and commercial tradeoffs; provide recommendations to senior leadership through storytelling and quantitative rigor
Maintain a repository of competitive intelligence and stay informed of the market trends, working with Commercial leads & customer research teams to inform opportunities & mitigate risk
Evolve team operating model including processes to enable strategic planning and the monitoring of business performance across the organization
Drive analyses on the impact of product and operational investments, including impact on revenue, unit economics, and overall customer experience
Evaluate market trends, and collaborate with market business leaders to set benchmarks policies for technical and commercial GTM goals
Use data to drive operational efficiency, improve funnel conversion and retention, and identify opportunities to enhance the customer journey
Drive workstreams focused on quality assurance through the standardization of GTM systems, processes, and tools
Create, track, and align organizational goals, metrics, and key performance indicators; identify and mitigate execution risk
Plan, design, and orchestrate workforce management initiatives and footprint strategy that optimize for budget constraints, operational efficiency, and talent capabilities
Own end-to-end planning and execution of commercial, technical, & support workstreams, including stakeholder and project management
Qualification
Required
10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1144)
2024 (917)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase