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Early Warning® · 19 hours ago

Sr. Director, Engineering -Commerce

New York, NY

Full-time

Hybrid

Director/Executive

$206K/yr - $275K/yr

15+ years exp

Early Warning is a trusted name in payments, partnering with thousands of institutions to enhance financial services. The Sr. Director, Engineering will oversee Production Reliability, Cloud Infrastructure, and Quality Engineering for the Zelle product line, ensuring service uptime and leading a team of engineers.

Financial ServicesFraud DetectionPaymentsRisk Management

No H1B

Responsibilities

Builds, Mentors, Coaches and directs a highly performing team of Managers and Individual Contributors in Quality Engineering, SRE and Release Engineers

Actively contributes toward the vision, organization, and strategic leadership of the Software Engineering department

Provides resource management to the team by participating in the hiring process, coordinating project assignments, documenting, and executing annual performance evaluations

Creates, owns and executes long term End to End Quality Engineering within SDLC which includes understanding business requirements, creation of test plan, execution, Automation Testing framework, evaluating existing methodologies/standards, identifies, and tracks metrics and recommends process improvements

Provides status report on Engineering Excellence and Quality to keep executive-level management informed of department progress and problems

Develops a strong network with external customers and other executives, creates executive presence within strategic organizations, and represents the company in the industry

Establishes Quality of service (QoS) metrics across all production assets including hardware and software

Constantly reviews tooling, monitoring, and alerting against best practices

Attends RCA meetings and act as a bar raiser in those meetings

Holds teams accountable to the defined QoS metrics

Ensures that the appropriate documentation, knowledge, and competence to effectively manage and remediate company applications exists

Ensures there is a strong and robust risk management culture, with supporting testing for proactive identification of risks and issues

Responsible for aligning strategic direction of the team with IT and Early Warning’s strategic goals

Enhances and matures the Agile software development lifecycle (including testing) within Software Engineering department by applying industry best practices & processes

Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data

Qualification

Quality EngineeringCloud InfrastructureProduction ReliabilitySRE LeadershipAgile MethodologiesPerformance Testing ToolsVendor ManagementInterpersonal SkillsCommunication SkillsProblem SolvingLeadership Skills

Required

Education and experience typically obtained through completion of a bachelor's degree in computer science, Technology, or related field

15 or more years of experience in progressive technology organizations, including at least 10 years of leadership experience

Demonstrated experience running a high performing SRE and/or QA team in a fast-paced, mission critical production environment

Demonstrated success developing and retaining highly engaged, high performing teams and aligning talent to meet business needs

Demonstrated experience establishing and leading a 24X7 on-call team

Demonstrated experience establishing and leading on-call rotations in engineering and hardware support teams with primary, secondary and tertiary schedules and relevant training

Experience with industry standard tools such as Splunk, Zabbix, Grafana, Pager Duty, App Dynamics etc

Attention to detail and the ability to set expectations and hold myriad teams accountable to quality metrics are also must-have skills

Highly effective interpersonal and communication skills with executive presence

Influential leader of change and innovative solutions

Demonstrated ability to mentor and energize people showcasing technical and leadership skills

Ability to effectively influence and interact with leaders across the organization including executives

Ability to think strategically and translate strategies into business plans which integrate across functions

Effective direct and indirect leadership skills, strong prioritization and delegation skills

Strong problem solving and planning skills with attention to detail and track record of on-time delivery

Previous experience with P&L / budgets and annual financial planning

Exceptional communication and presentation skills

Background and drug screen

Preferred

Proven vendor management expertise

Experience with leading organizational change management efforts

Proven experience in Agile software development philosophy, methodologies, practices, and procedures

Experience with any performance testing tools, complex & large-scale system testing

Experience with Internal / External audit, Java, big data and ML

Benefits

Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

12 weeks of Paid Parental Leave

Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.