Chase · 2 weeks ago
Lead Site Reliability Engineer- Application Support - Technology Support Lead
575 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Senior Level, Lead/Staff
$152K/yr - $215K/yr
8+ years expChase is a leading financial services firm, and they are seeking a Lead Site Reliability Engineer to ensure the operational stability and performance of their production application flows. This role involves troubleshooting and maintaining systems while fostering a culture of continuous improvement to enhance user experience.
BankingFinancial Services
Responsibilities
Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Execute policies and procedures that ensure operational stability and availability
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Design system automation, build helpers and tools to reduce the human toil of application support
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Qualification
Required
8+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques, setting them up for large scale applications and services
Incident management – experienced in production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
Role implies collaboration with all levels of seniority including the developers, business users and global production management teams
Hands on experience on scripting language, any programming language and debugging for production issue and system automations
Hands on experience with private/public cloud, Kubernetes or equivalent
Strong understanding of infrastructure costing, with the ability to apply tuning mechanisms that optimize both performance and cost efficiency
Experience with ServiceNow platforms
Preferred
Understanding of software life cycle development
Knowledge of document management system
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial IT
2026-01-09
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