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Milliman · 3 hours ago

IT Support Intern - Milwaukee Property and Casualty (onsite)

Brookfield, WI

Internship

Onsite

Intern

Milliman is an independent company delivering services and solutions to clients worldwide for over 75 years. They are seeking an IT Support Intern to ensure seamless technology operations within their Milwaukee-based Property and Casualty practice, providing support for hardware, software, and networking issues.

AnalyticsConsultingInsurTech

No H1B

Responsibilities

Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users

Resolve technical issues in a timely manner and research incidents with the utmost attention to detail

Prioritize tickets based on urgency and/or priority with the information given

Create, update, and review technical process documentation

Contributing to IT knowledge base

Solve technical problems on the fly

Complete auditing tasks

Physically install and configure new hardware, software, and systems

Complete hardware refresh workflows

Provide A/V support for in-office meetings

Communicate clearly and kindly to end-users

Follow internal approval workflows

Provide orientation and guidance to users on how to operate new software and computer equipment

Complete thorough research and exhaust all possible resources when investigating an issue

Complete compliance standards for retired assets

Responsible for physically relocating and configuring existing equipment based on user needs. Must be able to lift 30 lbs

Qualification

Windows 11 supportMicrosoft O365TCP/IP networkingActive DirectoryLinux supportMac supportCustomer communicationProblem-solvingAttention to detailTeam collaboration

Required

Some experience supporting and troubleshooting Windows 11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices)

Knowledge of Microsoft Windows 11 and O365 environment

Basic knowledge of TCP/IP networking

Willing to learn and expand personal knowledge base as technology needs evolve

Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team

Organized approach to solving problems

Professional demeanor in oral and written communication

Receptive to constructive feedback

Candidate must currently be pursuing a bachelor's or master's degree

Able to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 30 lbs, climb stairs, balance, stoop, kneel, crouch, and/or crawl

Preferred

Experience with deploying or creating images

Exceptional attention to detail

Willing to learn and expand personal knowledge base as technology needs evolve

Experience using Active Directory to manage resources

Experience supporting non-Windows platform(s) e.g. Linux or Mac, operating systems

Previous experience working in an office or professional services environment

Benefits

Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.

401(k) Plan – When an employee reaches 1,000 hours worked within 12 consecutive months, they become eligible for a 401(k) plan that includes a company matching program and profit-sharing contributions.

Paid Time Off (PTO) – Begins accruing on the first day of work; Interns, Temporary, and Seasonal Employees will earn PTO each pay period, based on 1 hour for every 30 hours worked.

Transportation – Pre-tax savings for eligible transit and parking expenses.