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California Bank of Commerce · 1 day ago

Relationship Banking Manager

San Diego, CA

Full-time

Onsite

New Grad, Entry, Mid Level

$30.50/hr - $35.50/hr

0+ years exp

California Bank of Commerce is seeking a Relationship Banking Manager to provide exceptional customer service and assist with branch operations. The role involves supervising branch staff, managing customer relationships, and ensuring compliance with banking regulations.

BankingFinanceFinancial Services

Responsibilities

Provide AMAZING customer experience to all branch clients

Maintain comprehensive knowledge of the bank’s products and services and ensure that branch staff are similarly trained and focused on appropriate cross-selling and referrals

Ensure customer problems and complaints are handled professionally, effectively, maintained at a minimum level, and resolved at the branch level to the customer’s satisfaction

In collaboration with the Branch Service Manager, supervise and direct all deposit operations, record keeping, branch certifications and other daily branch functions. Ensure duties and responsibilities assigned to branch banking team members are properly understood and are carried out proficiently

Able to perform all transactions necessary to meet customer needs, including opening new accounts

Timely participation in ongoing training and receipt of satisfactory ratings on all regulatory compliance audits

Adherence to the reporting and recordkeeping requirements of the Bank Secrecy Act, Anti-Money Laundering laws, OFAC, and CIP rules and regulations

Adherence to all policies and procedures as they relate to all other regulatory compliance laws and regulations

Participate in staff meetings to communicate Bank policies and procedures to minimize operating losses and to provide training as required

Handle complex or non-routine operational issues independently when possible, however recognizing when management support is required

Ensure the office is operating in a safe and effective manner in compliance with emergency preparedness standards

Reliable and regular attendance on the job

Other duties as assigned

Qualification

Banking rules knowledgeCustomer relationship managementCash handling experienceMicrosoft Office proficiencyAnalytical skillsInterpersonal skillsTime managementAttention to detailCommunication skills