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NEOGOV · 3 weeks ago

Program Coordinator I / Assistant Branch Supervisor II - 183537

Lancaster County, SC

Full-time

Hybrid

Mid Level

$47K/yr - $49K/yr

NEOGOV is seeking a dedicated and passionate individual for the role of Assistant Branch Supervisor II at the South Carolina Department of Motor Vehicles. This position involves frontline leadership, supervising personnel matters, and ensuring smooth daily operations at the branch office.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Serves as manager-in-training to provide frontline leadership and ensure customer inquiries are handled in a professional and timely manner in accordance with defined goals and processes; including, but not limited to, the ability to direct, plan and coordinate the activities necessary for the day-to-day office operation of a branch office

Supervises all personnel matters such as hiring, performance appraisals and disciplinary actions. Monitors career programs to ensure employees meet requirements and needs. Counsels and reprimands employees. Completes human resources requirements for subordinate personnel including EPMS rating and time entries/request in SCEIS

Provides oversite and direction for the operation of the offices, front line customer services of a branch office, along with knowledge and skills testing program and examiner utilization. Registers applicants for motor voter and/or selective service, if required

Reconciles daily activity reports to include bank detail, timesheets and approves refund requests. Secures audited documents, petty cash fund and accountable monies on a day-to-day basis. Responsible for ensuring building is secure. Assists in the preparation of close of day bank deposit and for securing all monies in bank depository. Performs routine maintenance on equipment

Assists the general public by administering knowledge tests for all classes to include CDL, along with processing driver and vehicle transactions. Answer customer inquiries pertaining to driver and/or vehicle services, in person, through email or by retrieving and responding to phone messages

Maintains inventory of office supplies and prepares requisitions. Prepares inventories of all accountable items, monthly, quarterly and yearly reports. Performs other duties as required by manager

Qualification

DMV lawsCustomer service skillsMicrosoft OutlookMicrosoft ExcelMicrosoft WordPhoenix proficiencyMulti-taskingOral communicationWritten communicationTeam player

Required

A high school diploma and relevant program experience. An equivalent combination of education and relevant experience may be accepted with prior approval

Must complete a nationwide criminal background check to include fingerprints prior to being certified to administer CDL knowledge skill tests

Where applicable, successfully certified to administer all classifications of road testing to include, knowledge skill tests, complete a formal CDL examiner course, that includes Introduction to CDL Licensing System, and Overview of the CDL Tests

Knowledge of DMV laws, regulations, policies, and procedures

Ability to learn and explain all vehicle and driver policies and procedures to DMV customers and employees

Ability to communicate, both orally and in writing

Proficient in basic computer skills and experience with Microsoft Outlook, Excel, and Word

Proficient in Phoenix

Capable of performing management duties as outlined by Branch Office Manager

Must be able to make decisions that are in the best interest of the agency in order to provide the highest level of customer service

Must be able to lift up to 50 pounds

The work may require sitting for prolonged periods of time and significant time spent at a computer terminal, or constant movement up and down as required to handle the needs of the customers

Limited overtime may be required to meet departmental deadlines or to serve all customers

Preferred

A high school diploma and relevant program experience

Benefits

Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)

15 days annual (vacation) leave per year

15 days sick leave per year

13 paid holidays

State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)

An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

Generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave

Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits.

Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans.

Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.