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NimbleRx · 1 week ago

Senior Customer Support Representative (Tier 2)

Tempe, AZ

Full-time

Hybrid

Senior Level

$24.75/hr - $24.75/hr

NimbleRx is a healthtech company dedicated to simplifying access to healthcare through innovative solutions. They are seeking a Senior Customer Support Representative to handle complex issues, mentor peers, and improve workflows, ensuring effective communication between support and client partners.

Health CareMedicalMobilePharmaceutical

Responsibilities

Work a dedicated client partner case work queue

Triage and resolve complex, time-sensitive issues in real time

Take ownership of refunds, disputes, and high-impact pharmacy workflows

Identify recurring patterns and recommend workflow or training improvements

Communicate clearly with Client Partners (Customer Success) and Product when cross-functional alignment is required

Own escalations from initial intake through final resolution, ensuring clear communication and closing the loop with Client Partners when needed

Qualification

Customer SupportCritical ThinkingProblem-SolvingCross-Functional CommunicationMentorshipOwnership of WorkflowsPattern RecognitionDecision-Making

Required

Bachelor's degree or extensive experience in Customer Support

Advanced critical thinking and pattern recognition

Confident decision-making with minimal supervision

Ownership of complex workflows (e.g., refunds, disputes)

Peer mentorship and leadership presence

Deep knowledge of tools, systems, and process gaps

Strong cross-functional communication

Proactive problem-solving and escalation handling

Benefits

Medical / Dental / Vision / 401K package that fits your needs

Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year

11 Paid Holidays

Company

NimbleRx

Nimble provides a pharmacy experience centered around the patient's needs to provide a more streamlined workflow.

Founded in 2015

Redwood City, California, USA

51-200 employees

https://www.nimblerx.com/

Funding

Current Stage

Growth Stage

Total Funding

$74.87M

Key Investors

Four Rivers GroupSequoia Capital

2022-06-13Series Unknown· $14.75M

2018-04-03Series C· $20M

2017-10-24Series B· $28M

Leadership Team

Talha Sattar

Patient Advocate | Founder and CEO

Jonathan Xu

Chief Technology Officer

Company data provided by crunchbase