PayPal · 2 hours ago
Director, Business Operations - Consumer Financial Services
New York, NY
Full-time
Hybrid
Director/Executive
$138K/yr - $236K/yr
10+ years expPayPal has been revolutionizing commerce globally for more than 25 years, empowering consumers and businesses in approximately 200 markets. The Director of Business Operations for Consumer Financial Services will centralize and optimize business operations, manage financial targets, and drive strategic initiatives to improve organizational performance.
E-Commerce PlatformsFinTechMobile PaymentsTransaction Processing
Responsibilities
Establish overall business or technical strategy for the business operations of aligned organization
Influence decisions as an advisor or counsel to business leadership
Drive strategic objectives and ensure resources are effectively allocated
Provide oversight and support for planning and management of financial, budget, and headcount targets
Act as a liaison between business leadership, staff, and other key partners
Optimize workflows and drive process improvements to enhance organizational performance
Drive and monitor Objectives and Key Results (OKRs) to address gaps in business and operations
Serve as a central coordination point across the Consumer Financial Services (CFS) ecosystem, connecting executives, product, engineering, PMO, Finance, Legal, Customer Operations, and People (HR) teams
Lead and evolve business operations functions—including planning, contracts, customer operations, and Voice of Customer (VoC) initiatives—into a unified operating model that links strategy, execution, and outcomes
Partner with CFS commercial leadership to define and drive strategic vision, OKRs, and performance tracking
Establish transparent feedback loops between customer insights, operational decisions, and leadership priorities to ensure customer and employee voices shape business actions
Identify opportunities for simplification, quality improvement, and productivity gains; deliver analyses and drive continuous improvement initiatives
Manage Opex planning, allocations, and oversight processes to ensure efficient resource utilization aligned with business priorities
Design and facilitate operating rhythms, key reviews, and communication cadences that strengthen alignment and engagement across teams and leadership levels
Qualification
Required
10+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience
Preferred
Proven ability to lead through influence, motivate cross-functional teams, and drive collaboration across diverse stakeholders
Experience building and managing centralized business operations or governance models that promote transparency and efficiency
Strong customer orientation with the ability to translate insights into strategic and operational improvements
Excellent business judgment, strategic prioritization, and systems-thinking skills
Exceptional communication and executive presence, with the ability to convey complex ideas clearly
High level of adaptability, comfort with ambiguity, and demonstrated success driving outcomes in dynamic environments
Experience in business operations, customer strategy, communications, or enterprise transformation preferred
Benefits
Flexible work environment
Employee shares options
Health and life insurance
Company
PayPal
PayPal is a financial service company that provides online payment solutions to its users worldwide.
10001+ employees
H1B Sponsorship
PayPal has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (945)
2024 (918)
2023 (775)
2022 (921)
2021 (1051)
2020 (1049)
Funding
Current Stage
Public CompanyTotal Funding
$12.17BKey Investors
Kohlberg Kravis RobertsBlueRun Ventures
2025-11-17Post Ipo Debt· $6.95B
2023-06-07Post Ipo Debt· $5B
2015-07-20IPO
Leadership Team
Simon Bladon
CEO, UK
chaloem khompitoon
President & CEO
Recent News
2025-12-31
The European Financial Review
2025-12-31
Company data provided by crunchbase