Clarasight · 4 weeks ago
Head of Customer Success
Boston, MA
Full-time
Hybrid
Director/Executive
$150K/yr - $210K/yrClarasight is a company focused on transforming technology into operational reality for its customers, and they are seeking a Head of Customer Success. The role involves designing and scaling the post-sales engine to ensure effective implementation and value realization, while also leading a team to enhance customer outcomes and operational efficiency.
GreenTechInformation TechnologySustainability
Responsibilities
Own outcomes across the full post-sales lifecycle: implementation, adoption, value realization, and expansion signals
Lead and scale Clarasight’s post-sales organization, including Solution Architects, Customer Value Leads, and Embedded Experts
Continuously improve Clarasight’s implementation and value delivery motions to minimize time-to-value for enterprise customers
Act as the escalation point for customers and mission-critical engagements
Partner with Sales to support renewals and expansions through strong outcomes and executive confidence (without owning quota)
Establish operating rhythms, governance models, and playbooks that scale with enterprise complexity
Lead from the front on complex customer engagements and implementations when needed
Work directly with data, writing SQL, validating outputs, and translating analytics into operational decisions
Design and operate human-in-the-loop AI processes that balance automation with expert judgment
Use AI to reduce manual effort and increase consistency and quality across post-sales delivery
Partner closely with Product, Data, and Engineering to accelerate prototypes, test solutions in the field, and productize what works
Build the systems, tooling, and enablement required for post-sales to scale efficiently
Convert services and execution work into durable, repeatable capabilities that compound over time
Qualification
Required
A builder-leader with experience owning post-sales in an early-stage or scaling B2B SaaS company
Comfortable operating as a player-coach in ambiguous, fast-moving environments
Technically fluent and hands-on, including: Writing SQL, Working with data integrations, APIs, and analytics workflows, Designing or operating AI-enabled processes
Equally credible advising executives and rolling up your sleeves to execute
Motivated by building systems and leverage, not maintaining legacy processes
Preferred
Background in management consulting, forward-deployed engineering, or highly technical professional services
Experience in travel, sustainability, finance, or procurement, or enterprise planning
Experience working directly with founders in early-stage environments
Experience transforming businesses through technology and automation
Company
Clarasight
Climate Club is a carbon reduction platform that focuses on employee education, engagement, and activation.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$9.61MKey Investors
Red Sea Ventures
2022-09-28Seed· $9.61M
2022-01-19Pre Seed
Leadership Team
Adam Braun
Co-Founder & CEO
Recent News
2025-03-29
Tech Funding News
2025-03-26
Company data provided by crunchbase