Hewlett Packard Enterprise · 3 weeks ago
Resident Network Engineer (Seattle/Redmond, WA)
United States
Full-time
Remote
Senior Level
$106K/yr - $243K/yr
6+ years expHewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect and protect their data. The Resident Network Engineer will provide post-sales support for HPE Juniper Networks products, troubleshoot network issues, and train customer personnel on product operation.
Data CenterEnterprise SoftwareInformation TechnologyIT ManagementNetwork Security
Responsibilities
Provide operational support to all HPE Juniper Networks routing/security products within the Customer infrastructure
Troubleshoot equipment and network problems about HPE Juniper Networks hardware and to open and track JTAC cases through to problem resolution
Train the customer's operational, implementation and support personnel to configure and operate the HPE Juniper Networks products
Pro-actively evaluate and audit customer network configurations, alarms and event logs
Facilitate weekly operations calls with customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
Partner with other HPE Juniper Networks Resident Network Engineers to develop best practices guidelines based on lessons learned which could help minimize risk associated with major network upgrades or changes in the network
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the live network
Assist with network inventory tracking and provide periodic reports to Service Management Staff
Assist the customer to develop Network Operating and Equipment Operating Procedures
Raise equipment Return Material Authorizations (RMAs) and to track these through to problem resolution
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
Troubleshoot equipment and network problems and open and track JTAC cases through to problem resolution on pre- and post-production issues
Raise equipment Return Material Authorizations (RMA’s) and track these through to problem resolution
Produce a written summary report of the status of Design projects, equipment, and network problems on a regular basis to the Customer
Hold design and information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs
Understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable
Carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network
Follow established industry procedures for performing and documenting all testing
Test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate
Hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
Train the Customer’s design, implementation, and support personnel to configure and operate HPE Juniper Networks products
Support design and planning of Juniper MX, EX, and QFX networking and security products and associated solutions within the Customer infrastructure
Support ongoing efforts in defining best practice policies for HPE Juniper Networks product applications used by Customers
To peer with other employees performing similar Resident Network Engineering roles where lessons learned may help minimize the risk associated with major network upgrades or changes in the network
Qualification
Required
Bachelor's or Master's Degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent
Typically, 6+ years' experience in design, implementation, and operational experience in large-scale IP networks
JUNOS CLI experience
Must have large-scale experience with Juniper hardware (MX, EX, QFX and PTX products)
Prior Work experience at a large enterprise or a Data Center with EVPN/VXLAN experience
Experience with core routing BGP, OSPF, ISIS protocols
Experience with supporting LNS (L2TP Network Server) LNS L2TP, DHCP, radius subscriber services
Experience with supporting BNG PPPoE, RADIUS, Policy Control and Enforcement, QoS
Experience with MPLS, VPLS, L2VPNs
Experience with design and/or deployment of routing and switching products within the Customer infrastructure
Good understanding of EVPN/VXLAN
Strong customer interface and presentation skills
Preferred
Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong plus
Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Security-First Mindset
User Experience (UX)
Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Company
Hewlett Packard Enterprise
Hewlett Packard Enterprise is an edge-to-cloud company that uses comprehensive solutions to accelerate business outcomes.
10001+ employees
H1B Sponsorship
Hewlett Packard Enterprise has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (532)
2024 (585)
2023 (591)
2022 (523)
2021 (551)
2020 (398)
Funding
Current Stage
Public CompanyTotal Funding
$2.85BKey Investors
Elliott Management Corp.
2025-04-15Post Ipo Equity· $1.5B
2024-09-10Post Ipo Equity· $1.35B
2015-11-02IPO
Leadership Team
Antonio Neri
President & CEO
Fidelma Russo
EVP & GM, Hybrid Cloud and Chief Technology Officer
Recent News
2026-01-11
2026-01-09
2026-01-09
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