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Arvig · 2 weeks ago

Help Desk Technician Tier I (Hybrid opportunity)

Full-time

Hybrid

Entry Level

$19.37/hr - $21.42/hr

1+ years exp

Arvig is one of the nation's largest independent broadband service providers, committed to delivering exceptional service and reliable solutions. They are seeking a Help Desk Technician Tier I who will provide technical support to customers through various communication channels, troubleshoot issues, and contribute to process improvements while gaining hands-on experience in IT.

Telecommunications

No H1B

Responsibilities

Providing friendly and professional technical support to customers through calls, emails, and chats

Troubleshoot issues

Learn to use industry-standard tools

Collaborate with a team to solve problems

Recommend process improvements

Contribute to exciting projects

Qualification

Customer service experienceComputer hardware knowledgeBasic networking conceptsMicrosoft Windows proficiencyMac OS proficiencyTroubleshooting toolsCommitment to safetyProfessional vibesCustomer service focus

Required

Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself, your colleagues, and customers

Education: High school diploma or GED required

Experience: At least one year of customer service experience and/or a troubleshooting environment. Familiarity with gadgets like Wi-Fi routers, DSL modems, desktop computers, etc

Knowledge: A solid grasp of computer hardware and basic networking concepts; know your way around home tech like routers, remotes, set-top boxes, etc

Technical proficiency: Comfortable working with Microsoft Windows and Mac OS

System Savvy: Confidence using troubleshooting tools and issue tracking systems to resolve problems

Customer Service Focus: You're a people person who listens, connects, and helps customers feel at ease. You can explain tech stuff in a way that makes sense to everyone -tech-savvy or not

Professional Vibes: You're proactive and love learning about the latest tech trends. You've got a knack for solving problems and keeping things running smoothly. Positive, upbeat, and ready to help -it's just who you are!

Preferred

AAS degree in computer, IT, networking or related

Experience in a technical phone support role

Knowledge of data communication protocols, high-speed connections, modem configuration, web browsers, Internet services such as HTTP, FTP, DNS, POP, etc

Intermediate to advanced knowledge of email software, Windows, Mac systems, etc

Intermediate understanding of Internet, phone and cable services is a plus

Benefits

Comprehensive Insurance Coverage: Protect what matters most with robust health, dental, vision, and life insurance plans for you and your family

Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) -because your success is our success

Work-Life Balance: Prioritize your well-being with generous paid time off, holidays, and educational reimbursement opportunities to support your growth

Clear Career Pathways: Explore visible career paths across the company, designed to help you grow, advance, and achieve your professional goals

Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because connected matters