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CVS Health · 2 weeks ago

Senior Manager - Corporate Affairs Operations, Innovation & Technology Strategy

CT - Hartford

Full-time

Hybrid

Mid, Senior Level

$90K/yr - $199K/yr

7+ years exp

CVS Health is the nation’s leading health solutions company, dedicated to transforming health care. As a Senior Manager – Operations, Innovation & Technology Strategy, you will lead the strategic development and execution of technology solutions to enhance productivity and drive efficiency within Corporate Affairs.

Health CareMedicalPharmaceuticalRetailSales

Responsibilities

Develop and manage Corporate Affairs’ technology roadmap in partnership with DDAT and Program Modernization. Ensure technology initiatives and spending align with department objectives and budget

Possess and maintain a deep understanding of legal tech innovation (e.g. contract review, drafting, legal research) and lead identification and implementation of new tech use cases

Foster a culture of continuous improvement, encouraging innovation and the adoption of best practices

Ensure Corp Affairs has visibility to and is implementing internal tech innovation as appropriate

Provide training and change management support to promote AI fluency and user engagement within the Corporate Affairs team

Build and manage Knowledge Management frameworks (e.g., content standards, version control, sharing practices)

Develop and monitor key performance indicators (KPIs) to measure the success and ROI of automation and process improvement efforts

Build and lead a governance structure to oversee and prioritize Corporate Affairs technology projects, including:

Evaluation, implementation, and administration of tools (e.g., Legal Tracker, Knowable, etc.)

Tech innovation and improvement initiatives, such as automation and AI pilots

Consult and partner with the Program Modernization team on resource and needs assessments to guide work allocation as needed (Program Modernization team will continue to own all Compliance-specific projects)

Qualification

Legal TechnologyProcess AutomationData-Driven Decision-MakingProject ManagementKnowledge ManagementAI SolutionsChange ManagementPerformance TrackingCommunication SkillsCollaboration SkillsLeadership SkillsAdaptability

Required

Minimum 7 years' experience in Corporate, Legal Operations or related field

Minimum 4 years' experience in Legal Technology, or process automation, preferably within an in-house Legal Department or law firm

Experience with legal technology systems (e-billing, matter management, CLM, knowledge management) and AI-driven legal technologies (legal research, document review, and risk assessment platforms)

Demonstrated ability to lead complex technology and automation projects from concept to execution

Strong analytical and problem-solving skills, with a data-driven approach to decision-making

Proficiency with Microsoft Office and workflow tools; familiarity with Legal platforms like Onit, TeamConnect, CounselLink, Legal Tracker, TyMetrix T360, SimpleLegal, or comparable systems

Ability to balance technical and business considerations when designing automation and AI solutions

Preferred

Experience with process improvement methodologies (e.g., Lean Six Sigma, Agile)

Strong interest in innovation, automation, and digital transformation within the legal domain

Familiarity with data visualization tools (e.g., Power BI, Tableau) for reporting and performance tracking

Strategic mindset with the ability to connect technology capabilities to business outcomes

Strong project management skills and ability to deliver initiatives on time, within scope, and on budget

Deep understanding of change management and user adoption strategies

Exceptional communication, collaboration, and leadership skills

Adaptability to fast-paced, evolving priorities and emerging technologies

Benefits

Affordable medical plan options

401(k) plan (including matching company contributions)

Employee stock purchase plan

No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching

Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility