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Michigan Language Assessment · 2 weeks ago

CRM Administrator - Microsoft Dynamics 365

United States

Full-time

Remote

Mid Level

Michigan Language Assessment is a respected language-testing organization seeking a CRM Administrator for Microsoft Dynamics 365 to ensure the platform's optimal performance. This role involves troubleshooting, resolving operational issues, managing vendor relationships, and overseeing platform performance management to support the organization's assessment products.

Education

Responsibilities

Serve as subject matter expert (SME) on platform design, functionality, and configuration for Microsoft Dynamics 365 CRM, a software as a service platform (SaaS) used for end-to-end delivery of our assessment products. Build and share organizational knowledge of the platform and its capabilities, including creating and maintaining system documentation and tracking new feature releases

Evaluate and detect opportunities to improve alignment of available functionality and use of Microsoft Dynamics 365 CRM for assessment and operations functions

Lead on implementation and change management for Microsoft Dynamics 365 CRM for end-to-end delivery of our assessment products, including managing the feature development backlog. Contribute to platform development projects by providing expert guidance and advice related to the system capabilities and user requirements

Lead on development of requirements as identified by functional area SMEs in the organization and coordinate and execute user acceptance testing (UAT)

Lead on platform performance management, which includes incident management, support ticket oversight, and metrics tracking to ensure optimal service levels are maintained. Ensure all system administration tasks are conducted according to procedures and are regularly monitored for compliance with requirements

Manage and develop vendor and internal user relationships

Control system access and permission profiles, achieving appropriate empowerment of staff to conduct business critical activities while maintaining necessary controls. Conduct regular system access audits

Qualification

Microsoft Dynamics 365Business operationsOperational improvementProject managementLearning softwareCommunication skillsInterpersonal skillsAttention to detailMotivation

Required

Bachelor's degree in business operations or related field, or equivalent experience

Excellent oral and written communications skills

Foundational knowledge of Microsoft Dynamics 365

Excellent understanding of business operations and logistics

Advanced-level attention to detail and ability to manage competing demands

Proven ability to manage and implement new operational systems and processes

Strong interpersonal skills; ability to build positive professional relationships

Exceptional ability to learn and utilize business software and applications

Strong drive, motivation, and enthusiasm

Significant experience working in business operations

Experience supporting operational improvement initiatives

Experience working cross-departmentally

Experience working concurrently on multiple large projects with a high degree of accuracy, adhering to tight deadlines

Experience troubleshooting operational issues in Microsoft Dynamics 365 CRM, or equivalent enterprise-level software that supports business operations