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NEOGOV · 2 weeks ago

Benefits Specialist - Customer Contact Center (Multiple Vacancies)

Richland County, SC

Full-time

Hybrid

Entry Level

2+ years exp

NEOGOV is the administrator and co-trustee of retirement and insurance programs for public employees in South Carolina. The Benefits Specialist in the Customer Contact Center will assist clients with inquiries related to retirement and insurance benefits, providing training and support in a structured environment.

GovTechHuman ResourcesInformation TechnologySoftware

Responsibilities

Assist members, retirees, beneficiaries, and employers with questions related to enrollment, eligibility, service purchases, rollovers, refunds, retirement, death claims, and state policies and procedures

Interpret, apply, and explain state policies, procedures, regulations, and statutes to callers with various social and educational backgrounds in layman’s terms

Provide detailed documentation of contact with customers

Prepare benefit estimates and respond to customer requests for written and/or computer-generated documents

Assist employees, retirees, survivors, COBRA subscribers, dependents and employers with questions related to enrollment, benefit design, eligibility, claims, billing, terminations, and state policies and procedures

Review and process enrollment documents for customers as needed to expedite customer access to benefits

Qualification

Customer service experienceAnalytical skillsBachelor's degreeWeb collaboration softwareMulti-taskingPatienceProfessionalismClear communicationTeamwork

Required

A bachelor's degree and professional customer service experience

Ability to work well within a team

Ability to multi-task while navigating multiple online computer systems

Strong analytical skills

Patience, professionalism, and clear communication

Commitment to a structured work schedule, cooperation, and personal accountability

Preferred

A bachelor's degree and at least two years of professional customer service experience

Benefits

13 paid holidays

Comprehensive insurance programs

Retirement plans

Generous paid leave program

Health and dental insurance

Retirement and savings plan options

Paid vacation and sick leave

Work-life balance programs such as telecommuting and flexible work schedules

Insurance benefits including dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses

Retirement plan options including defined benefit and defined contribution plans

South Carolina Deferred Compensation Program

Tuition assistance

Holiday, annual and sick leave

Discounts on purchases, travel and more