AAMC · 1 day ago
Program Quality Assurance Specialist
United States
Full-time
Remote
Mid Level
$65K/yr - $77K/yr
3+ years expThe Association of American Medical Colleges is a not-for-profit organization dedicated to transforming health care through medical education and research. The Program Quality Assurance Specialist will be responsible for improving the quality of services for MCAT and PREview examinees by addressing testing concerns, evaluating vendor performance, and analyzing customer satisfaction data.
AssociationHealth CareNon Profit
Responsibilities
Investigate and resolve testing concerns reported by examinees: Review and synthesize information from multiple sources – including, case problem reports generated from vendors, site performance data, session recordings, chat logs, and follow-up reports from vendors – to determine disposition of testing concerns
Request and analyze reports, videos, and other relevant information as needed from vendors to conduct testing concern research
Uphold the established Test Center/Session Concern policies when issuing post-void offers or denying post-void requests, and partnering with Manager, Testing Experience & Communications on novel cases to ensure consistency; document decisions and rationales
Assess and disseminate performance from post-exam survey data, and evaluate available logs to properly address examinee concerns
Monitor outstanding investigation items to ensure testing concerns are resolved, or scores are placed on hold prior to score release
Evaluate and report on vendor performance related to test delivery: Review Case Problem Reports after every test administration event to identify potential technical, test center administrator/proctor, or environmental issues affecting exam delivery
Track issues to identify recurrent program wide or site-specific disruptions to expected test administration
Share findings and implement plans/fixes with vendors to improve the exam day experience through appropriate corrective action and ensure compliance with AAMC testing policies and expectations
Audit time-add cases to ensure accuracy and consistency with the time-add procedure to minimize the risk of score cancellations ; Recommend actions to be taken based on policy for score cancellations
Review post-exam surveys and other reports for testing experience issues: Analyze narrative data about test administration from examinees' end-of-day surveys, test center concerns and other data to assess channel-wide and test center performance
Complete follow-up with vendor from center/session complaints and end of day survey feedback to identify reported technical and experiential issues with exam delivery that can be corrected at the site or corporate level
Recommend survey content to assist with monitoring testing experience and vendor performance
Qualification
Required
Bachelor's Degree
3-5 years of related work experience
Benefits
Remote Work – Fully remote work available for most positions
Retirement Savings – Generous 403(b) employer contributions and financial wellness resources, including professional financial advising.
Health & Wellness Perks – Fitness and bicycle subsidies, on-site and virtual wellness programs (live yoga, meditation, mental health webinars, flu shot clinics, and more)
Support & Family Care – Employer paid Employee Assistance Program (EAP) and back-up care options for children, adults, elders, and even pets
Company
AAMC
The AAMC’s strong sense of community and professionalism fosters an environment that supports the career and personal goals of its staff.
501-1000 employees
H1B Sponsorship
AAMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (8)
2023 (16)
2022 (6)
2021 (7)
2020 (8)
Funding
Current Stage
Late StageLeadership Team
David J. Skorton,
President & CEO
Recent News
Fierce Healthcare
2025-10-06
Company data provided by crunchbase