Protective Life · 1 month ago
Customer Service Specialist
Chesterfield, MO
Full-time
Hybrid
New Grad, Entry Level
$42K/yr - $45K/yrProtective is a company dedicated to helping protect customers against life’s uncertainties. In this role, you will be responsible for providing exceptional customer service, addressing inquiries, resolving problems, and ensuring overall customer satisfaction primarily over the phone.
FinanceFinancial ServicesInsurance
Responsibilities
Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience
Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner
Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately
Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary
Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction
Provide accurate and up-to-date information about products, services, policies, and procedures
Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions
Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards
Recommend opportunities for improvement of our customer service processes and interactions
Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities
Qualification
Required
Strong multitasking skills
Comfortable working with multiple technology systems
Demonstrate ownership and a proactive approach to problem-resolution
Assist customers via various communication channels, including phone, email, chat, and social media, ensuring a consistent and positive experience
Handle customer inquiries and resolve issues efficiently, effectively, and in a timely manner
Utilize multiple systems and software tools to access customer information, track interactions, and document relevant details accurately
Actively listen to customers, identify their needs, and provide appropriate solutions or escalate to the appropriate team if necessary
Take ownership of customer issues and follow through until resolution, ensuring customer satisfaction
Provide accurate and up-to-date information about products, services, policies, and procedures
Maintain comprehensive knowledge of company products, services, and promotions to effectively address customer inquiries and offer relevant solutions
Meet or exceed customer expectations by performing at or above the established service level agreements (SLAs) and quality standards
Recommend opportunities for improvement of our customer service processes and interactions
Continuously develop and enhance product knowledge and customer service skills through ongoing training and self-learning opportunities
Strong problem-solving and decision-making abilities, with the capacity to think quickly and independently
Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously
Empathetic listening skills, good judgement, and critical thinking to know when issues should be escalated
Excellent communication skills, both written and verbal, with a professional and friendly demeanor
Experience using various modern computer systems, software applications, and communication tools
Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
Flexibility to work in shifts, including evenings, weekends, and holidays, as required
Preferred
Previous customer service experience in an inbound call center or similar environment is strongly preferred
High school diploma or equivalent; some college education preferred
Benefits
Comprehensive health, dental and vision insurance
Mental health benefits
Employee assistance program
Paid time off
Paid parental leave
Short-term disability
Cultural observance day
Contributions to healthcare accounts
Pension plan
401(k) plan with Company matching
ProHealth Rewards
Company
Protective Life
Protective is a holding company, whose subsidiaries provide financial services
Founded in 1907
1001-5000 employees
H1B Sponsorship
Protective Life has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (2)
2023 (3)
2022 (1)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-06-04Acquired
2002-10-04IPO
Leadership Team
Richard Bielen
President and Chief Executive Officer
Paul Wells
Chief Financial Officer
Recent News
Business Wire
2026-01-05
Company data provided by crunchbase