Interra Credit Union · 1 month ago
Business Intelligence Manager
Goshen, IN
Full-time
Hybrid
Senior Level
5+ years expInterra Credit Union is looking for a Business Intelligence Manager responsible for transforming data into actionable insights that drive growth and enhance member relationships. The role involves leading a high-performing analytics team to deliver real-time performance metrics and strategic insights to senior leadership.
Financial Services
Responsibilities
Analyze campaign performance, lead generation, and digital engagement to inform strategy and optimize ROI. Identify opportunities to improve segmentation, personalization, and messaging using data-driven insights
Deliver insights on portfolio performance, loan growth trends, member behavior, pricing effectiveness, and opportunity areas. Enable lending leaders to make better, faster decisions that support revenue and risk balance
Work closely with the Chief Experience Officer to evaluate service performance, member satisfaction trends, and channel usage. Uncover actionable insights that enhance member journeys and improve retention
Design intuitive analytical insights and reports that clearly communicate KPIs, business performance, and emerging trends to executives and key stakeholders
Develop and coach analysts to think beyond the numbers and deliver business value. Instill a mindset of curiosity, responsiveness, and strategic thinking
Anticipate trends, monitor market shifts, and bring predictive insights that help shape organizational priorities. Be a voice for data in strategic conversations with senior leaders
Qualification
Required
5+ years' data analysis or data management experience, plus 2+ years leading large project implementations, plus 3+ years leading/managing a team within an Information Technology field, (formally or informally) with a demonstrated ability to coach and mentor
A history of successfully delivering actionable insights or implementing data-driven strategies and in a financial institution or a related field
This level of knowledge is acquired through completion of a Bachelor's degree in Computer Science, Computer Information Systems, or related field. (Will consider additional years of experience in lieu of education requirement)
Must have and maintain a valid driver's license
Preferred
Proven expertise in transforming large, complex datasets into meaningful business intelligence to support marketing, product, and growth strategies
Strong proficiency in statistical modeling, data mining, and interpreting behavioral data to identify member trends and campaign performance drivers
Advanced experience with data visualization platforms (e.g., Tableau, Power BI) to deliver compelling, executive-ready dashboards that guide strategic decisions
Proficient in SQL and comfortable querying data across structured and unstructured data sources; experience with cloud data platforms (e.g., Snowflake, BigQuery) preferred
Demonstrated ability to translate data into marketing and business insights that drive measurable outcomes in acquisition, engagement, and retention
Deep understanding of digital marketing analytics, including multi-channel attribution, campaign ROI analysis, and conversion funnel metrics
Hands-on experience with data tools such as Python or R to support data preparation, automation, and predictive modeling
Solid understanding of data warehouse architecture, dimensional modeling, and ETL processes to ensure scalable, accurate data pipelines
Ability to architect and execute a BI roadmap aligned to enterprise and marketing goals, including the creation of KPIs and performance scorecards
Knowledge of data governance, data quality practices, and compliance standards relevant to member privacy and financial regulations
Strong communication skills with a track record of influencing cross-functional stakeholders through data storytelling and actionable recommendations
Demonstrated experience working in a financial services or highly regulated environment, with familiarity in interpreting member behavior and credit union KPIs
Comfortable leading analytics initiatives across teams including Marketing, Lending, Product, and IT, ensuring alignment between data insights and strategic priorities
Effective project management skills with a focus on delivering high-impact analytics projects on time and with stakeholder buy-in
Team-oriented leadership style with the ability to mentor analysts and foster a culture of data curiosity and continuous learning
Strong business acumen and the ability to connect analytics work directly to organizational growth, revenue, and member satisfaction
Commitment to Interra's mission and member experience, with a passion for leveraging data to deliver meaningful impact
Benefits
Comprehensive health insurance
401(k) matching
Tuition reimbursement
Company holidays
Generous PTO
Company
Interra Credit Union
Interra Credit Union is a financial services company offering checking, savings, loans, investments, and online services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jim Henning
Chief Financial Officer
Andy Marshall
Chief Operating Officer & Executive Vice President
Recent News
2025-06-17
Bank Innovation
2025-06-05
Warsaw Times-Union
2024-05-23
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