Lincare ยท 14 hours ago
IT Service Manager
Clearwater, FL
Full-time
Onsite
Senior LevelLincare is a company focused on enhancing IT service operations in the healthcare sector. The IT Service Manager leads the optimization of ITIL-based processes and oversees the implementation of IT Service Management frameworks to ensure service excellence and compliance with regulatory requirements.
Health CareHealth DiagnosticsMedical
Responsibilities
Leads day-to-day IT service operations with a strong focus on availability, performance, and reliability of critical healthcare IT services
Administers and optimizes the OpenText SMAX platform including workflows, service portals, ticketing, knowledge management, automation, and reporting
Manages and maintains OpenText UCMDB, ensuring accurate configuration items (CI) data, relationship mapping, discovery, and impact analysis
Oversees ITIL processes such as Incident, Problem, Change, Request Fulfillment, Asset & Configuration Management, and Knowledge Management
Ensures compliance with healthcare regulatory requirements (e.g., HIPAA, SOC2, HITRUST), maintaining high standards of security, privacy, and data integrity
Ensures timely and regular communications to various stakeholders including senior executives during a major incident or for any changes that could impact business
Identifies gaps in service delivery and drive initiatives to improve efficiency, user experience, and service quality
Develops and maintains ITSM policies, procedures, SLAs, KPIs, and governance frameworks
Leads automation initiatives utilizing SMAX and UCMDB capabilities to reduce manual workload and streamline processes
Conducts root cause analysis (RCA) and implement corrective actions for recurring issues
Collaborates closely with application, infrastructure, security, service delivery, business analytics and business stakeholders to ensure seamless service delivery
Coordinates with vendors and service providers to ensure efficient support, upgrades, and platform enhancements
Communicates service performance, IT Scorecard, risks, and improvement plans to leadership through dashboards and reports
Qualification
Required
Experience in leading IT service operations with a focus on availability, performance, and reliability of IT services
Proficiency in administering and optimizing the OpenText SMAX platform including workflows, service portals, ticketing, knowledge management, automation, and reporting
Experience managing and maintaining OpenText UCMDB, ensuring accurate configuration items (CI) data, relationship mapping, discovery, and impact analysis
Knowledge of ITIL processes such as Incident, Problem, Change, Request Fulfillment, Asset & Configuration Management, and Knowledge Management
Understanding of healthcare regulatory requirements (e.g., HIPAA, SOC2, HITRUST) and maintaining high standards of security, privacy, and data integrity
Ability to communicate effectively with various stakeholders including senior executives during major incidents or changes
Experience identifying gaps in service delivery and driving initiatives to improve efficiency, user experience, and service quality
Ability to develop and maintain ITSM policies, procedures, SLAs, KPIs, and governance frameworks
Experience leading automation initiatives utilizing SMAX and UCMDB capabilities
Ability to conduct root cause analysis (RCA) and implement corrective actions for recurring issues
Experience collaborating with application, infrastructure, security, service delivery, business analytics, and business stakeholders
Ability to coordinate with vendors and service providers for efficient support, upgrades, and platform enhancements
Experience communicating service performance, IT Scorecard, risks, and improvement plans to leadership through dashboards and reports
Company
Lincare
Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'
Founded in 1990
10001+ employees
H1B Sponsorship
Lincare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (2)
2023 (1)
2022 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-07-02Acquired
1992-01-01IPO
1990-11-29Private Equity
Leadership Team
Amy Q.
Human Resources Business Partner
Brian Nannie
Chief Data Officer
Recent News
Biz-Effective INC
2025-12-02
2024-04-10
Company data provided by crunchbase