Customer Service Representative - Onsite jobs in United States
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Alorica · 2 weeks ago

Customer Service Representative - Onsite

position10940 Laureate Drive, San Antonio, TX, 78249, US
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Alorica is the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. The Customer Service Representative role involves guiding customers through their inquiries, providing effective solutions, and enhancing their overall experience.

Call CenterCustomer ServiceMarketingOutsourcingTechnical Support

Responsibilities

Guide customers through questions, concerns, or challenges they encounter while using the product or service
Listen actively to understand the root of the issue and provide clear, effective solutions
Record detailed call information for auditing, reporting, and follow-up purposes
Maintain and update customer records to ensure accurate and current information
Identify opportunities to introduce customers to new or enhanced services that meet their needs
Provide recommendations and guidance in a way that adds value and enhances the overall customer experience

Qualification

Customer service skillsProblem-solvingActive listeningDetail-orientedCommunication skills

Required

High School Graduate
Natural problem-solver
Good with people
Ability to listen actively
Ability to explain solutions clearly
Calm under pressure
Detail-oriented
Genuine care for customer satisfaction

Company

Alorica

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Alorica is a BPO company that provides outsourcing customer experience services for all customer interactions.
dateFounded in 1999
location
Irvine, California, USA
people-size10001+ employees
web-link
http://www.alorica.com

Funding

Current Stage
Late Stage
Total Funding
$727.62M
Key Investors
Cerberus Business Finance
2023-04-20Debt Financing· $725M
2009-08-13Series Unknown· $2.62M

Leadership Team

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Max Schwendner
Co-Chief Executive Officer
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Mike Clifton
Co-CEO
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Recent News

EIN Presswire
Telephone Call Centers Market to Reach US $150.51 Billion by 2029
2025-11-19
Business Wire
CallMiner Announces 2025 LISTEN Award Winners, Recognizing Achievements in Customer Experience, Automation, and Conversation Intelligence
2025-11-04
Business Wire
Award-Winning Nonprofit, Making Lives Better with Alorica, Achieves Employee-Led $10 Million Goal to Mark 10 Years of Impact
2025-10-29
Company data provided by crunchbase