KTeam · 2 weeks ago
Director of Account Management
Miami, FL
Full-time
Onsite
Director/Executive
$160K/yr - $180K/yr
7+ years expKTeam is building an innovative insurance platform aimed at small and mid-sized businesses. They are seeking a Director of Account Management to lead a team of insurance account managers and placement specialists, ensuring high-quality service and operational excellence.
Staffing & Recruiting
Hiring Manager
Katie Hajec
Responsibilities
Lead & Inspire: Oversee a high-performing team of Account Managers and Placement Specialists across both Employee Benefits and Commercial Insurance, fostering a culture of excellence, collaboration, and innovation
Operational Excellence: Ensure your team delivers proactive, high-touch service, seamless renewals, and strategic coverage optimization for SMB clients
Performance Management: Set clear goals, coach for success, and drive accountability for client retention, satisfaction, and operational standards
Process Improvement: Champion the adoption of AI-powered tools, digital workflows, and best practices that streamline service delivery and maximize efficiency
Client Advocacy: Serve as an escalation point for complex client issues, carrier negotiations, and strategic account decisions
Cross-Functional Collaboration: Partner with Sales, Marketing, and Product teams to align service delivery with go-to-market strategies and elevate the client experience
Team Development: Recruit, onboard, and mentor talent, building a pipeline of future leaders and subject matter experts
Results & Rewards: Earn a competitive salary ($160–$180k) plus a 0.5% commission override on your team’s renewals – your leadership directly drives your success
Qualification
Required
7+ years of progressive experience in insurance account management, placement, or client service (agency, carrier, or TPA)
Active Property & Casualty and/or Life & Health insurance license (must have at least one; ability to obtain the other quickly)
3+ years of direct people management experience, with a track record of building and leading high-performing teams
Strong knowledge of both commercial insurance (GL, Property, WC, BOP, EPLI, Cyber, etc.) and employee benefits (group health, dental, vision, life, disability, voluntary)
Comfort with digital platforms, AMS/CRM systems (Applied Epic, Employee Navigator, etc.), and modern service delivery tools
Excellent communication, coaching, and organizational skills
Must be based in Miami, FL area and able to work in-office in downtown Miami (Wells Fargo tower) OR in Dallas, TX area and able to work in-office in the North Dallas area
Preferred
Dual licensing in both Property & Casualty and Life & Health
Industry certifications such as CIC, CPCU, or CEBS
Experience in a fast-paced, growth-focused, or tech-enabled agency environment
Proven success driving adoption of new technology and process improvements
Experience managing teams across both commercial insurance and employee benefits
Benefits
Healthcare: 100% employer-paid premiums
401k: Eligible on first payroll, with 4% company match
$60/month cell phone stipend
Company-paid parking
14 annual holidays (13 scheduled + 1 floating)
Company
KTeam
Recruiting and organizational planning for growth-minded founders and job-seekers.
Founded in 2020San Diego, California, US
0-1 employeesFunding
Current Stage
Early StageLeadership Team
Katie Hajec
Founder/CEO
Company data provided by crunchbase