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StrataTech Education Group · 2 weeks ago

IT Service Specialist

Phoenix, AZ

Full-time

Onsite

Entry, Mid Level

StrataTech Education Group is seeking an IT Service Specialist to enhance the technical support experience for staff and students. The role involves resolving technical issues, ensuring operational technologies, and contributing to service improvement initiatives.

Education

Growth Opportunities

Responsibilities

Actively address and resolve technical and usability issues experienced by the Staff and Students

Adhere to OLA and SLA metrics defined in the Incident Management process

Adhere to the Incident Management process, defined by Tulsa Welding Schools

Frequently communicate with Staff and Students on status, next steps and resolution of open tickets

Procure, Install and configure new equipment and services to Campus

Identify recurring incidents, determine root cause and advise resolution to IT Team

Ensure technologies are operational and optimized for expected use by Campus Staff and Students

Proactively address and resolve concerns that could lead to potential incidents

On-board and off board employees and students in a timely, seamless manner, including the distribution of student equipment and tracking of assets

Attend student orientation to ensure smooth and positive initial student experience

Support the course readiness process by ensuring Staff and Students have access to their courses and content

Communicate often to Campus Staff and students on status of current incidents, steps taken and remaining steps to resolution

Develop and conduct training associated with newly developed and deployed functionality

Participate in the deployment of new systems through testing, training and supporting adoption

Foster an open and approachable environment where staff and students are welcome to report and discuss issues and concerns

Contribute to overall IT service improvement initiatives and projects, ensuring successful rollouts with minimal incidents

Participate in Campus initiatives and projects designed to improve academic delivery

Operate and contribute to a Customer Service-minded perception of IT

Qualification

Technical degreeCertificationIT field service experienceTroubleshooting technical equipmentSupport SISLMSCRMDesktopSoftware supportService-orientedCommunication skillsAdaptability

Required

A Technical degree or certification desired

Must be service-oriented with a natural inclination to improve the campus environment

Strong ability to troubleshoot, test, repair and service technical equipment

Must have very strong background in desktop and software support

Ability to work a flexible schedule and adapt to changing work schedules to ensure availability to support Staff, Students and Faculty when they need it