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Teledyne LeCroy · 3 weeks ago

Order Entry Service Representative

Chestnut Ridge, NY

Full-time

Onsite

New Grad, Entry Level

Teledyne LeCroy is looking for an Order Entry Service Representative at their Chestnut Ridge, NY location. This role is responsible for ensuring the proper booking of orders and compliance with export regulations while providing excellent customer service.

ElectronicsManufacturingTest and Measurement

Responsibilities

Entering orders into an ERP booking system

Proofs all orders for accuracy & release by the end of each business day

Print & e-mail sales order acknowledgments to customers and the appropriate sales engineer

Resolving order discrepancies

Prepares formal quotations & or proposals as requested by sales engineers & customers

Enters and tracks quotations within the salesforce database

Engaging in heavy customer contact via email

Ensures all proper paperwork is filed in each order folder; ex: packing list, invoice, forwarder instruction, etc

Ensure process and proper documentation completed to comply with our audit regulations

Maintain excellent customer service to internal customers via email

Periodically update required spreadsheets

Checks multiple customer portals along with the customer support box for new purchase orders throughout the day

Answers inbound calls on published sales phone line and assist or route customers to the appropriate salesman or department

Communicate and interface with other departments to expedite shipments and resolve customer issues

Resolve customer complaints and/or issues in a proactive and timely manner, raising critical issues to management when necessary

Review export documentation for accuracy and compliance

Engage with carrier/forwarder for shipment scheduling and follow up

Review customer and ensure we comply to US government rules and regulations; check against denied party list

Qualification

ERP booking systemExport complianceINCO termsExcel proficiencyUnderstanding POsContractsExport license requirementsCustomer serviceMulti-taskingFlexibleBasic accounting principlesShipping terminologyDetail-oriented

Required

College degree or equivalent

Similar work/business experience (customer service, export compliance)

Proficiency with e-mail along with excellent Excel and Word skills

Experience reading and understanding POs and contracts

Basic understanding of accounting principles

Be detail-oriented

Ability to be flexible, and work in a constantly changing and dynamic environment

Ability to multi-task activities, set priorities, and achieve deadlines is key to successful performance

Experience shipping to foreign countries

Knowledge of INCO (International Trade) terms

Knowledge of export license requirements, and harmonized tariff codes

Preferred

Understanding of Letter of Credits, Return Authorizations, and ISO requirements

Knowledge of shipping terminology including BOL and AWB

Company

Teledyne LeCroy

Teledyne LeCroy is a leading manufacturer of advanced oscilloscopes, protocol analyzers, and other test instruments that verify performance, validate compliance, and debug complex electronic systems quickly and thoroughly.

Founded in 1964