Constant Contact · 4 days ago
Director, Revenue Operations
Waltham, MA
Full-time
Hybrid
Director/Executive
$151K/yr - $189K/yr
8+ years expConstant Contact is a company dedicated to empowering business owners, entrepreneurs, and non-profits with the tools they need to succeed online. They are seeking an experienced Director of Revenue Operations to lead and optimize their revenue engine, focusing on strategic initiatives that enhance revenue growth and customer retention while collaborating with various departments.
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Responsibilities
Collaborate with Sales and Customer Success leadership to strategize and implement initiatives that boost revenue and enhance customer retention
Align revenue objectives, key performance indicators (KPIs), and operational goals with executive leadership, ensuring accountability and measurable outcomes
Leverage data-driven insights to pinpoint opportunities for growth, mitigate risk, and resolve revenue-related issues
Design, implement, and refine sales processes across transactional and high-velocity workflows to maximize efficiency, conversion rates, and productivity
Own and optimize Salesforce architecture, workflows, reporting, and integrations to ensure data integrity and operational scalability
Oversee revenue operations, including pipeline management, forecasting, and reporting
Ensure seamless cross-functional collaboration to create a unified revenue approach
Partner with Revenue Enablement to ensure teams have the necessary training, tools, and playbooks to operate at peak performance
Develop operational processes to support onboarding, adoption, expansion, and retention across the customer base
Build frameworks for customer health scoring, engagement tracking, churn forecasting, and renewal management
Provide CSM leadership with executive-ready analytics and insights to improve NRR, GRR, and customer satisfaction metrics
Establish and maintain a unified analytics infrastructure for leadership and frontline managers, translating performance data into actionable insights to identify growth opportunities, operational gaps, and risks
Guarantee accuracy in reporting and forecasting across the revenue funnel
Create dashboards and key performance indicators (KPIs) that track full-funnel revenue performance, spanning from initial lead generation through customer renewal
Own and manage the technology stack for the Go-to-Market (GTM) teams, including primary responsibility for Salesforce, as well as supporting applications like Calendly, Gong, ZoomInfo, Customer success platforms, and sales engagement tools
Drive continuous improvement in operational leverage, accuracy, and automation by evaluating, implementing, and integrating new technologies
Ensure the effective integration of all sales tools to streamline business processes and maximize team productivity
Build, mentor, and scale a high-performing Revenue Operations team, including leadership development, organizational design, and succession planning
Provide guidance on best practices, processes, and tools to ensure the team consistently delivers operational excellence and supports evolving business needs
Lead and influence senior leaders across Sales, Customer Success, Marketing, Finance, and Product to drive alignment, decision-making, and execution across the revenue lifecycle
Partner closely with Finance to align reporting, forecasting, and planning methodologies
Collaborate with Marketing to ensure alignment across demand generation, lead routing, and attribution
Drive cross-functional alignment across the entire revenue lifecycle to support customer acquisition, retention, and expansion
Act as a trusted advisor to executives by delivering clear data-backed recommendations and operational insights
Qualification
Required
8-10 years of experience in Revenue Operations, Sales Operations, Business Operations, or related GTM leadership roles
5+ years of leadership experience, with a strong preference for SaaS or high-growth technology environments
Demonstrated success supporting multiple sales motions, including SMB-focused transactional and high-velocity SaaS models
Strong analytical and problem-solving skills, with proficiency in data visualization and reporting tools
Proven ability to build and optimize processes in fast-paced, high-growth environments
Experience supporting or operating within Customer Success organizations
Exceptional communication, stakeholder management, and change management skills
Demonstrated ability to lead, mentor, and develop operational teams
Preferred
Bachelor's degree in Business, Finance, Marketing, or a related field preferred
Deep expertise in Salesforce (administrator-level familiarity required; architecture or configuration experience preferred)
Benefits
Health and welfare benefits including paid leave
A generous paid time off policy
A competitive benefits package that supports the health and well-being of you and your family
Company
Constant Contact
Constant Contact makes digital marketing easy and effective for small businesses and nonprofits across the globe.
1001-5000 employees
H1B Sponsorship
Constant Contact has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (20)
2024 (16)
2023 (16)
2022 (33)
2021 (21)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$423.16MKey Investors
Clearlake Capital GroupGreylock
2025-10-07Private Equity
2021-02-11Private Equity· $400M
2015-11-02Acquired
Leadership Team
Frank Vella
Chief Executive Officer
Jerry Jao
SVP & GM
Recent News
The Journal Record
2025-11-09
Company data provided by crunchbase