Lowes Foods · 1 month ago
Guest Service Leader PT
US-SC-Greenville
Full-time
Onsite
Mid LevelLowes Foods is a retail company seeking a Guest Service Leader to supervise and ensure a pleasant checkout experience for guests. The role involves managing guest traffic, training cashiers, and maintaining front end service standards.
Food and BeverageInternet
Responsibilities
Ensures that the front end standards detailed in the No Noticeable Wait Policy are met at all times
Manages guest traffic flow from both the guest side and bagging side of the register using this positioning as an opportunity to interact with guests and monitor productivity
Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides
Trains cashiers to call additional hosts to the front end as dictated by guest needs and established daily call-up list
Handles guests and hosts requests, refunds, overrides, and check approvals promptly, and professionally
Ensures front end is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts
Is a positive role model for all front end hosts in speech, manner, dress, hygiene, and integrity
Ensures all unused check lanes are blocked off when not is use
Monitors and enforces all other front end policies related to Asset Protection and Shrink Control
Provides training and direction to hosts not meeting the front end standards
Communicates to the guest service manager, problem areas and hosts not meeting performance standards
Provides constant on-the-job feedback to front end hosts about performance to maintain front end service level
Process guest orders (including performing as a cashier or guest service clerk)
Perform all other duties as assigned by management
Qualification
Required
Friendly, outgoing personality
Ability to work well with others
Ability to lift 25 lbs. occasionally and 15 lbs. constantly
Ability to read and understand information and direction
Knowledge of front end operations
Ability to supervise people including training and development
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
Effective communication and guest service skills
Ability to stand for extended periods of time
Demonstrate successful use of math skills
Ability to work well with computers
Company
Lowes Foods
Carolinas based grocery chain with 75x locations
Founded in 1954
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
J
Jim Lowe
Founder
Tim Lowe
President
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