Universal Music Group · 6 hours ago
Unified Communications Engineer
Nashville, TN
Full-time
Onsite
Mid Level
$82K/yr - $100K/yr
3+ years expUniversal Music Group is the world’s leading music company, committed to artistry, innovation, and entrepreneurship. They are seeking a Unified Communications Engineer to take technical ownership of infrastructure projects and manage the UC strategy, ensuring successful deployment and migration of telephony systems.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Utilize technical skills to coordinate telephony enhancements and deployment efforts
Responsible for UMG’s UC strategy and direction
Develop and implement migration plans
Develop and maintain UC standards and procedures
Develop designs and configurations for telephony and phone equipment
Develop and maintain configuration guides and knowledgebase articles for UC topics
Physically install telephony servers and phone equipment to support global standards
Turnover implemented work to the operational support teams including development of operational processes, documentation, and training. Ensure telephony project documentation is complete and accurate
Utilizing knowledge of technology, UMG’s business needs, and UMG’s capabilities, serve as a liaison between stakeholders and UMG IT
Review proposed solutions to ensure the delivery of a quality product or service
Confirm the alignment of customer expectations and implementation plans
Provide documentation and communication to peers and management for status, coordination, objectives, and performance
Work with service providers for the coordination, delivery, and testing of network circuits
Assess and troubleshoot, consult with vendors, and coordinate with other teams for problem resolution of build activities
Develop and present training on UC topics to engineering, implementation, and operations teams
Serve as a tier-4 escalation point for UC issues
Conduct proof of concepts for UC technologies
Ensure compliance with incident, problem, and change management procedures and standards to ITIL standards by all Sourcing Provider(s)
Attend technical project review meetings. Ensure project technical designs meet UMG’s operational requirements are in compliance with UMG infrastructure and security standards
Other tasks as deemed necessary or appropriate
Qualification
Required
Engineering level experience in telephony routing/switching in high volume workflows
Knowledge of standard telephony protocols including VOIP, SIP, H323, IP, UDP, RTP
Telephony experience with Cisco, MSTeams, & Zoom Phone
Proficiency in virtual call center routing and management
Proficiency in Telephony configuration and queue creation
Ability to create migration plans with minimal disruption to existing network
Ability to run large scale proof of concepts
Ability to mentor and guide junior engineers
Ability to work independently with minimal guidance
Solid written, oral, and interpersonal communications skills
Fluent in English (written and oral)
Experienced IT professional with 3+ years overall experience and minimum of 3 years as a unified communications engineer
Experience in the design and delivery of customer-facing presentations (2 years minimum)
Experience configuring and/or administering UC telephony platforms (Zoom Phone & Contact Center preferred) (2 years minimum)
Experience deploying, managing, and troubleshooting UC systems and telephony application standards such as: Zoom, Teams, Cisco, Meet, etc.. (1 year minimum)
Preferred
CCNP Collaboration or greater in UC environment preferred
Benefits
Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
Company data provided by crunchbase