NEOGOV · 1 month ago
Admissions Program Specialist 2
Mount Vernon, WA
Full-time
Onsite
Entry, Mid Level
$3,811/mo - $4,987/mo
2+ years expSkagit Valley College is a comprehensive community college committed to cultivating student learning and achievement. The Admissions Program Specialist 2 will perform complex admissions and enrollment functions, manage the admissions process, and provide exceptional customer service to new students.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Identify admissions applications with inconsistencies or potential fraudulent indicators
Collect, review, and complete necessary documentation to resolve fraudulent cases
Manage identity verification interviews with the suspicious account holders as needed to verify identity
Serve as lead specialist for evaluating and verifying residency documentation per RCW and SBCTC guidelines
Resolve complex residency cases and guide students through determining residency eligibility
Apply residency codes and maintain compliance with state and institutional policies
Manage college admissions and process, ensuring accurate, timely, and compliant processing of applications
Evaluate application completeness and resolve discrepancies such as duplicate IDs, inaccurate coding
Verify applicant documentation, including ID, transcripts, and residency forms
Interpret and apply registration policies, including prerequisites, waitlists, deadlines, and program-specific requirements
Troubleshoot system and enrollment issues (e.g., ctcLink and CRM problems)
Participate actively in the New Student Registration and onboarding events
Identify and resolve discrepancies in student records, enrollment, and tuition
Update student groups, service indicators, and milestones accurately in ctcLink
Review and evaluate high school transcripts to determine appropriate placement aligned with SBCTC and college guidelines
Ensure accurate entry of placement information into ctcLink and student management systems
Provide high-quality frontline customer service to prospective and current students in person, by phone, email, and virtual platforms
Assist students with admissions steps, application processes, and general enrollment information
Maintain thorough knowledge of college programs, services, deadlines, and policies to support students effectively
Troubleshoot basic admissions and enrollment issues; escalate complex cases to the Program Specialist 3 or Director as needed
Support campus departments by providing accurate information and appropriate referrals to Advising, Financial Aid, Testing, Workforce Education, and other services
Assist with orientation, outreach, and student-facing events to support enrollment and engagement
Protect confidential student information in accordance with FERPA and institutional policies
Contribute to improving workflows, customer service practices, and communication materials to enhance the student experience
Participate in ongoing training to stay current on admissions policies, residency rules, system updates, and college procedures
Support hiring of student work-study and student hourly employees
Create and manage weekly schedules for front counter staff
Coordinate A-Team and hourly work-study weekly work schedule
Train student workers and student hourly employees to perform duties related to front desk duties and other duties as assigned
Qualification
Required
Associate's degree or higher OR two (2) years of experience in higher education student support OR an equivalent combination of education and experience
Two (2) years of experience providing excellent customer service to a diverse population in Student Services or in a program specialty that provides similar services
Multilingual, including the ability to read, write, and speak at an advanced/fluent speaker level
Preferred
Associate degree or higher
Multilingual in English and Spanish, including the ability to read, write, and speak at an advanced/fluent speaker level
Benefits
Excellent benefits include competitive leave packages and an array of health, dental, vision, and retirement plans to meet your current and future needs.
Retirement, medical, and insurance benefits are provided in accordance with state regulations.
High-value medical, dental, and vision insurance for employees and their eligible dependents with affordable monthly premiums.
Basic life and long-term disability insurances are provided with the option to purchase additional coverage at a low employee cost.
Flexible spending account and dependent care assistance programs are also available.
An excellent retirement plan, which includes employer contributions.
Employees have the option to participate in two tax-deferred retirement investment programs.
Training opportunities are offered to build employee competencies and develop leadership capacity.
A professional development funds program and participation in the State Employee Tuition Waiver program provide further potential for personal and career growth.
Pay, benefits, flexibility, and workplace opportunities to help you get the most out of your career and out of life.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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