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Hitachi Energy · 1 week ago

Quality and Continuous Improvement Field and Service Specialist

Raleigh, NC

Full-time

Hybrid

Mid Level

3+ years exp

Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies. The Quality & Continuous Improvement Field and Service Specialist will coordinate installation and commissioning processes while integrating Quality Management Systems and Continuous Improvement methodologies within the service department.

EnergyManufacturing

No H1B

Responsibilities

Follow the Corporate Quality Framework, improvement plans, and Global Reliability Program expectations

Collaborate with PQMs to execute and monitor Quality Plans, master test plans, and system status for site activities

Provide Quality Induction training to site personnel

Review and approve quality documentation for accuracy and completeness (e.g., test certificates, checklists)

Ensure quality control plans (ITP, ITR) and erection documentation are communicated to site teams and contractors

Oversee inspection and testing during Civil, Mechanical, Electrical erection and commissioning, ensuring proper documentation and validation

Implement and continuously monitor Quality Control processes at site

Support deployment of the Site Quality Audit Program, including contractors and internal audits

Monitor contractor compliance with Quality requirements and follow up contractor corrective actions whenever required

Investigate failures through root cause analysis, coordinating with global teams for resolution and reporting

Identify and reduce the cost of poor quality by providing data to Project Quality and Service Managers

Conduct and coordinate failure investigations, create NCRs or CCRPs, and implement solutions to improve reliability and safety

Gather and consolidate product reliability data from troubleshooting, commissioning failures, upgrades, and critical parts

Facilitate working sessions using FMECA and other quality tools to identify risks and prevent failures

Lead customer experience initiatives, including surveys, benchmarking, and reporting on T-NPS KPIs

Drive continuous improvement projects from Installation and commissioning, warranty and after-sales phases, maintaining strong collaboration with Service and Operations teams

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Qualification

Continuous ImprovementRoot Cause AnalysisQuality Management SystemReliability EngineeringLean Six SigmaCondition Monitoring ToolsERPSAP SystemsAnalytical SkillsWork EthicsEnglish FluencyAttention to DetailProblem-SolvingCommunication SkillsCollaboration SkillsPresentation Skills

Required

Completion of University degree in Engineering (preferably in Electrical or Electro-Mechanical Engineering)

3 or more years of reliability experience in continuous process manufacturing environments

Familiar with condition monitoring tools such as vibration analysis, Ultrasonic, lubrication, thermography, etc

Experience facilitating dozens of successful Root Cause and Failure Analysis

Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and projects

Experience with: FMECA's, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc

Verbal and written fluency in English, effective presentation skills and ability to communicate well at all levels

Experience using ERP or SAP systems

Willing to travel to sites up to 50% to learn and share knowledge with other NAM sites

Analytical skills with high level of accuracy and strong work ethics

Attention to detail for identifying any minor or potential issues, particularly in a root cause or FMEA analysis

Problem-solving- diagnose and resolve problems with assets

Communication and collaboration working alongside project engineers, service, and maintenance team members and third party internal and external suppliers as needed. Ability to collaborate with colleagues will enhance team's productivity and efficiency

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States