U.S. Digital Response · 1 month ago
Growth & Outreach Manager, Digital Delivery
United States
Full-time
Remote
Senior Level
$170K/yr - $190K/yr
5+ years expU.S. Digital Response (USDR) partners with various governments to modernize digital services through expert pro-bono support. The Growth & Outreach Manager will operationalize and scale partnership and growth initiatives, focusing on outreach and collaboration with government partners to enhance service delivery.
Business DevelopmentGovernmentNon Profit
No H1B
Responsibilities
Collaborate with focus area leads to define and develop actionable plans around their specific partnership development needs—for example, supporting the talent team with outreach to cities or helping language access identify new partner pathways
Conduct landscape analysis to track who we've reached, identify gaps, and inform targeting for partnerships and outreach campaigns
Coordinate impact follow-ups with past partners to gather outcomes data and testimonials that can be used in partnership conversations, grant proposals, or external communications
Support calls for partners and outreach campaigns by developing compelling materials, messaging, and marketing strategy in partnership with focus area leads
Develop and implement lead follow-up systems to ensure we convert conference conversations and outreach efforts into actual partnership or engagement opportunities
Analyze partnership, outreach, and conference effectiveness, identifying what's working in terms of lead generation and engagement conversion
Create materials and coordinate logistics for events and initiatives between USDR and ecosystem partners (i.e. webinars, workshops, toolkit launches, etc), including outreach materials, messaging, marketing strategy, and follow-up systems
Track and report on partnership initiative outcomes, measuring what's generating leads and engagement opportunities versus what's not working
Design scalable approaches for leveraging partnerships across multiple focus areas, identifying opportunities for cross-promotion and shared outreach by supporting focus area leads with experiments in scaling—for example, turning one-off workshops into repeatable offerings, creating standardized engagement models, or designing new service packages
Work with USDR's finance and operations team in exploring sustainable revenue models to identify and test paid service opportunities emerging from partnership initiatives, helping qualify leads with budget capacity and designing experiments to understand government willingness to pay for specific offerings
Identify excellent examples from past engagements and secure permission to share publicly, building a library of case studies and success stories
Extract generalizable findings and approaches from past engagements and transform them into reusable toolkits or templates that help other governments benefit from USDR's work
Create case studies and project summaries, in close collaboration with USDR’s marketing and communications team, that showcase USDR's impact and can be used in partnership materials, grant reporting, or conference presentations
Curate resources and toolkits that can be shared externally through our website or with ecosystem partners
Qualification
Required
5+ years experience in program management, outreach management, or operations roles where you've executed complex initiatives with multiple stakeholders
Strong project management and coordination skills
Ability to design systems and frameworks from scratch
Experience navigating the civic tech, nonprofit, or government sectors
Collaborative and effective in working with colleagues who have their own priorities and constraints
Ability to think strategically about how to execute initiatives
Strong writing and communication skills
Comfortable with ambiguity and making decisions with incomplete information
Experience with lead generation, pipeline management, or marketing outreach
Organized and detail-oriented with a systems mindset
Ability to model the values in the Community Oath
Preferred
Experience in marketing, communications, or content strategy
Knowledge management or documentation experience
Benefits
Full health, dental and vision benefits (USDR pays 100% of the cost for our employees and 80% of the cost for their dependents on most plans).
401K with a matching contribution of $1 for each dollar you contribute up to 3% of your salary, and $.50 for each dollar you contribute on 3-5% of your salary.
An equipment reimbursement for the purchase of a computer and peripheral devices of up to $2,000, along with a Work from Home allowance of $100 each month, to support employees as they navigate working from home.
A discretionary budget of $400 per year per employee for work-related learning and development.
A supportive community where everyone can thrive and find a balance between working hard to make a difference and taking care of themselves.
Company
U.S. Digital Response
USDR helps governments, nonprofits, and public entities respond quickly to critical public needs.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$0.03MKey Investors
Box Impact Fund
2021-12-07Grant· $0.03M
Leadership Team
Jennifer Pahlka
Co-Founder & Board Member
Recent News
2025-03-01
2025-02-04
2024-05-24
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