Mayors Jewelers · 6 hours ago
RSG Administrator (1177)
Fort Lauderdale, FL
Full-time
Onsite
Mid, Senior Level
5+ years expMayors Jewelers is seeking an RSG Administrator to ensure excellent client service and manage service orders across various locations. The role involves coordinating with the Retail Service Group to achieve departmental goals while providing customer support and maintaining effective communication with suppliers and teams.
Retail
Responsibilities
Ensure excellent client service to all stores or any location by managing, prioritizing, communicating, and following up on all Service Orders
Provide complete customer service support to internal and external clients and customers while adhering to company processes and policies
Partner to establish timelines, manage technical resources and processes to ensure work meets standards of the creative directive and business standards, as well as ensuring technical repeatability
Identify and drive opportunities for Continuous Quality Improvement and the creation of efficiencies within areas of responsibility and overall department, with follow-up as needed for achieving successful outcomes
Ensure key product process dates are met, tools are effectively utilized, and cross-functional teamwork occurs
Communicate effectively internally and externally to keep team updated on project status, issues, and concerns
Proactively flag critical issues for consideration that may impact aesthetic of product
Proactively flag critical issues for consideration that may impact manufacturing and/or quality of final product
Build and maintain open communication with suppliers to understand strength, weakness, and overall execution abilities
Inventory Control: proper understanding of the financial impact of proper inventory control and movement of inventory amongst all other areas of the business
Serve as Liaison between the department, stores, and vendors
Basic understanding of SAP
Article Creation
Purchase Orders
Transfers
Subcontractor process
Have a thorough understanding of the jewelry manufacturing process and watch repairs
Understand market prices for stones and metals
Coordinate technical training with vendors
Ensure Jewelers & Watchmakers use of parts and components is consistent and in line with our practices
Ensure tools and equipment is serviced and maintained per manufacturer's specifications
Ensure supplies are on hand and disposed to in a safe manner following Health and Safety procedures
Qualification
Required
High School diploma required
Experience in Customer Service is Required (3-5 years)
Knowledge in the field of Jewelry making and repairs
A minimum of 5 years' experience in all phases of Jewelry repairs including but not limited to working with 18K gold and platinum
The administrator will possess creative problem-solving abilities, must be a team player and adhere to deadlines and have strong interpersonal skills with the ability to perform in a Workshop environment
Additionally, the administrator will be a quick learner who Is able to work with expedited service requests
Drive for excellence
Customer Service focus
Ability to cope under pressure in a busy environment
Enthusiastic and self – motivated
Strong organizational, customer service and time management skills
Strong attention to detail
Strong written and verbal communication skills
High energy, self-motivated and outgoing personality
Strong Computer skills, Web Navigation, Microsoft Office (Excel, Word, Power Point) SAP
Ability to coordinate with other components of the RSG
Ability to make independent decisions
Ability to multitask daily on a fast-paced environment
Excellent judgment skills
Basic understanding of SAP
Article Creation
Purchase Orders
Transfers
Subcontractor process
Have a thorough understanding of the jewelry manufacturing process and watch repairs
Understand market prices for stones and metals
Coordinate technical training with vendors
Ensure Jewelers & Watchmakers use of parts and components is consistent and in line with our practices
Ensure tools and equipment is serviced and maintained per manufacturer's specifications
Ensure supplies are on hand and disposed to in a safe manner following Health and Safety procedures
Company
Mayors Jewelers
ABOUT MAYORS Mayors is known for our wide assortment of the world's most iconic brands of jewelry and timepieces, as well as our commitment to client service excellence.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-08-14Acquired
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