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Superpower · 3 weeks ago

Member Success Representative

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Superpower is a healthcare company seeking a Member Success Representative to join their concierge support team. The role focuses on providing high-quality, empathetic support to members, ensuring a smooth experience as they navigate their health journey.

Health CareHealth DiagnosticsPersonal Health

Responsibilities

Acting as a trusted guide through members' health journeys with Superpower

Helping members schedule a blood draw and orienting them to the platform

Ensuring every interaction is seamless, empathetic, and solutions-focused

Qualification

Customer support experienceCritical thinkingAttention to detailWritten communicationOrganizational skillsAdaptabilityPassion for healthcareHIPAA compliance knowledgeTeam-oriented mindset

Required

2+ years of customer support experience in a fast-paced, high-touch environment

Excellent critical thinking and problem-solving skills, with a calm and resourceful approach under pressure

Meticulous attention to detail. You catch the small stuff that others might miss

Strong written communication skills. You're warm, friendly, and fun to talk to. You bring positive energy to every interaction, and our members should feel excited to hear from you

Highly organized and proactive, able to anticipate member needs and go the extra mile to deliver exceptional support

Quick to learn and highly adaptable. You welcome new processes and are able to make changes as new developments roll out on the team. You're excited to always learn something new

A team-oriented mindset. You're always ready to pitch in and support your team and our members

Passionate about transforming the healthcare experience and providing members with empathetic, high-quality support

Committed to privacy and confidentiality, with a strong understanding of HIPAA compliance or a willingness to learn and uphold it

Able to work a full-time schedule (40 hours/week), wed-sun 12pm - 9pm PST