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Capital Bank, N.A. · 2 days ago

Knowledge Management Partner

Rockville, MD

Full-time

Hybrid

Senior Level

$80K/yr - $110K/yr

5+ years exp

Capital Bank, N.A. is a publicly traded company focused on providing commercial and consumer banking services. The Knowledge Management Partner will lead the administration of the Learning Management System and design knowledge sharing frameworks to enhance employee learning and operational efficiency.

BankingCommercial LendingFinanceFinancial Services

Responsibilities

Serve as the primary administrator for 360Learning LMS and all associated learning tools

Oversee user access, content uploads, permissions, governance, and analytics

Build, support, and maintain learning paths, department onboarding journeys, and professional development tracks aligned with the Bank’s competency framework

Ensure the LMS remains brand compliant, intuitive and optimized for learner engagement

Provide coaching and support to SME Authors on content creation and curation

Monitor KPIs (engagement, completion, compliance, user experience) and deliver insights to L&D leadership

Monitor search trends, content usage patterns, and learner feedback to improve knowledge accessibility

Design and implement a bank-wide knowledge management strategy that captures, organizes, and disseminates bank knowledge

Establish content governance, version control processes, review cycles, and SME ownership

Partner with business units to ensure knowledge assets remain accurate, searchable, and updated

Introduce and manage tools that support learning in the flow of work (searchable content, microlearning, performance support tools)

Support L&D projects across the bank, ensuring timelines, communications, and deliverables are met

Provide clear communication, training, and documentation to support change initiatives

Develop and maintain onboarding and compliance learning journeys in 360Learning

Ensure new hires and temps receive the correct compliance assignments

Support the building out of expanded learning opportunities (career pathing, certification prep, talent readiness, AI-powered learning)

Bring forward innovative ideas to improve learning efficiency, engagement, and knowledge sharing

Remain flexible and adaptive to evolving business needs, emerging technologies, and the growth of the L&D function

Support the expansion of learning operations as the Bank matures (career pathing, certification prep, talent readiness, AI-powered learning enhancements)

Qualification

LMS administrationKnowledge management strategyContent creation toolsInstructional designAnalytical skillsChange managementStakeholder managementBanking experienceCommunication skillsFacilitation skills

Required

5+ years in Learning & Development, Knowledge Management, Learning Technologies, or similar roles

Demonstrated expertise in LMS administration

Experience with content creation tools (Articulate360, Canva, Camtasia, etc.)

Strong analytical and reporting skills; ability to use data to drive decisions

Ability to manage multiple stakeholders, priorities, and projects in a fast-paced environment

Excellent communication, facilitation, and influence skills

Preferred

Bachelor's degree in related field preferred

Experience in banking, financial services, or regulated environments preferred but not required

Instructional design or change management experience a plus

Benefits

Comprehensive benefits package including Medical, Dental, Vision, Company Paid Life Insurance, Disability Insurance, and more?

Company Contributions to your 401k - Regardless of your contribution

Employee Perks: Paid Parental Leave, Employee Recognition Program, Leadership Program, Tuition Reimbursement Program, Employee Bank Checking Account, and much more!

Generous Paid Time Off and Paid Holidays - Including Paid Charity Hours to support volunteer opportunities

Company

Capital Bank, N.A.

Capital Bank N.A., headquartered in Rockville, Maryland is a Maryland chartered commercial bank that offers commercial and consumer banking services to clients in the Washington D.C.

Founded in 1998

Rockville, Maryland, USA

201-500 employees