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kdc/one, Knowlton · 3 weeks ago

Client Service Representative - Chemaid Customer Service Salaried SGA

kdc/one Chemaid, 100 Mayhill Street, Saddle Brook, New Jersey, United States of America

Full-time

Onsite

Mid Level

$70K/yr - $80K/yr

3+ years exp

KDC/One is a network of custom formulators and manufacturers of various personal care products. The Client Services Representative is responsible for managing customer relationships, coordinating with teams to meet customer demands, and overseeing order processes and inventory management.

Consumer GoodsManufacturing

Responsibilities

Serves as customer relationship owner for all corporate customers, reviewing expectations, challenges, issues with a positive sense of understanding and urgency

Escalates customer issues as appropriate within the organization. Negotiate business details with customers when necessary. Communicates those expectations & negotiations within the company

Participates in creating and maintaining customer cost sheets with Finance team

Communicates critical information to inter functional departments as outlined by the customer, such as customer launch dates, and special instructions to all inter functional departments; (R&D, Operations, planning, QA)

Delivers solutions according to customer needs and objectives, and escalates any issues quickly

Maintains active inventory target levels and coordinate the resolution and disposition of excess and aging inventory

Understands and adheres to customer contracts/MSA/Site Level execution agreements, acting as the advisor to all internal departments on negotiated elements of the contract

Coordinates and compiles all miscellaneous and one-off billings for customers, providing appropriate supporting documentation and quotes on a timely basis

Provides customer service to the internal customers needing intelligence/follow up on customer issues/concerns. Represent department in all necessary customer conference calls/internal meetings

Follows up with Quality and Shipping to assure all orders will ship on time for Customer needs

Supports all customer newness via Bill of Material and/or FG Material Master origination and development of any customer codes/accounts within the organization, inviting appropriate ancillary support as necessary, and maintaining visibility to actions, follow ups, and outcomes

Maintain professional connection with all customer contacts to enable a trusting and open relationship

Prepare and present high-level customer presentations for CS&OP meetings

Perform any other related task or projects assigned by the immediate supervisor

Qualification

Customer relationship managementManufacturing information systemsNegotiation skillsBachelor’s degreeMicrosoft OfficeMulti-taskingInterpersonal skillsLeadership skillsWritten communicationVerbal communicationProblem solving