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ALO · 2 weeks ago

Operations Program Manager - Global Construction and Facilities

Beverly Hills, California, United States

Full-time

Onsite

Senior Level

7+ years exp

Alo Yoga is committed to mindful movement and is seeking an Operations Program Manager to enhance program and process excellence within their Global Construction & Facilities team. The role involves driving initiatives that improve workflows, tooling, and AI-enabled automation to support store development and facilities operations.

ApparelFashionTextiles

Responsibilities

Own the program roadmap for process, tooling, and automation across Construction & Facilities — prioritize initiatives that deliver the greatest operational leverage and ROI

Map, document, and continually refine end-to-end workflows for store development (site selection / landlord work, design iterations, permitting, construction, closeout, and facilities handover)

Drive design, implementation and adoption of project management and facilities management platforms and supporting tools (e.g., Smartsheet, Procore / PlanGrid / Autodesk, Service Channel or equivalents). Lead configuration, templates, reporting, and governance

Lead AI enablement and automation initiatives — identify opportunities, develop pilots (e.g., document classification, automated notifications, schedule risk detection), and operationalize successful pilots into production

Build and maintain integrations between systems (PM platforms, finance, asset/facilities systems, reporting) to ensure a single source of truth for project data and KPIs

Establish program governance, success metrics, SLAs and reporting that provide transparency to senior leadership and cross-functional stakeholders

Lead onboarding and training programs (playbooks, workshops, office hours) to drive consistent adoption and maturity across regional teams and external partners

Partner tightly with Real Estate, Store Design, Construction, Facilities, Operations, IT and Finance to align on requirements, timelines and change management plans; actively engage Regional Construction & Facilities Directors via the dotted-line relationship to surface regional needs and ensure rollout fidelity

Evaluate and manage external technology vendors and professional services partners; write RFPs, manage selections and oversee implementations

Run pilot programs and iterative releases — collect user feedback, measure outcomes, and roll out scalable solutions

Provide regular executive updates and deliver clear presentations that communicate strategy, status, risks and outcomes

Serve as a subject matter expert on process best practices across retail store development and facilities operations

Qualification

Program managementConstruction managementProcess automationSystem integrationsSmartsheetProject management platformsAI/machine learningData modelsCommunicatorChange managementTraining programsBachelor's degreePMP certificationLean certificationAgile certification

Required

7+ years of program / operations / product management experience supporting construction, facilities, or store development programs

Demonstrated understanding of the full store development lifecycle including real estate/lease milestones, design review cycles, permitting, construction delivery and closeout / operational handoff

Hands-on experience implementing and administering Smartsheet and at least one construction PM platform (Procore, PlanGrid, Autodesk BIM 360 or equivalent)

Proven track record delivering process automation, system integrations, or AI/machine learning pilots into production

Strong technical aptitude with experience defining requirements for integrations, data models and dashboards

Excellent communicator and presenter — able to synthesize complex concepts for executives and build buy-in across distributed teams

Strong project and change management skills with experience building training and onboarding programs

Comfortable operating in a fast-paced environment — self-driven, curious, and able to balance big-picture strategy with tactical execution

Bachelor's degree in Construction Management, Engineering, Business, or related field (or equivalent experience)