Reliant Healthcare Group · 2 weeks ago
Bilingual Client Service/Intake Coordinator
Katy, Texas, United States
Full-time
Onsite
Mid Level
$20/hr - $24/hr
3+ years expReliant Healthcare Group is seeking a Bilingual Client Service/Intake Coordinator. This role involves coordinating with internal teams, managing therapists’ onboarding and caseload, and maintaining high standards of client satisfaction.
ChildrenHealth CareRehabilitationTherapeutics
Responsibilities
Manage the caseload building, orientation, and onboarding process for new therapists
Process referrals and physician orders, while maintaining documentation for proper tracking
Verify patient information, insurance, & location (map) once a referral and/or physician order is received
Serve as the primary point of contact for patient families regarding staffing schedules
Work closely with office staff to promote positive and effective communication to ensure appropriate client care
Proactively follow up with families while managing and maintaining staffing schedules
Assume responsibility in coordinating care for assigned patients, working to support a goal-directed care plan from admission to discharge
Assist with answering incoming telephone calls from caregivers and clients
Collaborate with the Outreach team to maintain client relations and address service failures
Demonstrate the ability to prioritize multiple tasks to meet deadlines
Adhere to and demonstrate thorough knowledge of company policies and procedures
Cross train in other administrative departments to assist during vacations or illness
Maintain an excellent rapport with patients and staff, effectively promoting harmonious interpersonal relationships
Maintain and update referral, patients, therapists, and office staff rosters
Manage all aspects of relationships with patients and referral sources to ensure company expectations are met or exceeded
Qualification
Required
Bachelor's Degree or 2-Year college degree preferred
Strong proficiency in English and Spanish language
3-5 years of experience in a medical facility and/or home health pediatric therapy company
Comfortable speaking to patients, families, and staff over the phone
Must be proactive in communicating with clinical staff and other departments
Experience working with electronic health records/practice management software
Experience with insurance verification, referral requests, and insurance processes and benefits
Must be a self-starter, take initiative, and drive growth strategies
Demonstrate a high degree of skill in problem solving and working effectively with people
Ability to maintain filling systems and company documentation
Strong organizational skills, attention to detail, good time management skills, and great customer service skills
Ability to sit for long periods of time
Must be a team player and have a positive attitude
Ability to manage high volume workload environments
Ability to multi-task and work on multiple assignments to completion
Ability to bend, lift, pull and push at least 25 lbs
Must have the visual ability to prepare, analyze and transcribe data and figures
Ability to read extensive use of computer screens
Preferred
Leadership experience with individuals and/or teams preferred
Benefits
Comprehensive health, dental, and vision insurance
Health Savings Account (HSA)
100% company-paid life insurance and accidental death & dismemberment (AD&D)
Optional short-term and long-term disability
Critical illness coverage
Employee Assistance Program (EAP)
Generous paid time off (PTO) including holidays, sick leave, and vacation
401(k) with company match
Employee Bonus Referral Program
Company
Reliant Healthcare Group
Reliant Healthcare Group is a full-service rehabilitation organization dedicated to helping children reach their highest functional potential.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Chizo Okorafor, OTD, OTR
Chief Operations Officer
Company data provided by crunchbase