Grow Progress · 1 month ago
PAN Client Success Manager (Revenue Focus)
United States
Full-time
Remote
Mid Level
$90K/yr - $115K/yr
3+ years expGrow Progress is looking for a growth-minded Client Success Manager to join our team. In this role, you will manage a dedicated portfolio of clients, focusing on driving renewals, identifying expansion opportunities, and ensuring value realization through proactive relationship management and strategic partnerships.
GovernmentPoliticsSocial Impact
No H1B
Responsibilities
Manage the end-to-end renewal process for your client portfolio, ensuring on-time renewals and minimizing churn
Proactively identify and close upsell and cross-sell opportunities
Conduct training and enablement sessions for customers, and support customers in setting up well-designed message testing experiments in our platform and help ensure our customers have a clear understanding of their results
Monitor client health and usage metrics to identify at-risk accounts early
Develop proactive 'get-well' plans for underutilized accounts to ensure they see value before renewal discussions begin
Conduct regular check-ins to demonstrate ROI, review usage data, and align our platform’s capabilities with the client’s high-level goals
Advocate internally for your clients’ needs, gathering feedback to inform Product and Engineering priorities while managing client expectations
Coordinate with external client stakeholders and internal teams to ensure client projects are delivered on time
Collaborate with the Enablement team to ensure clients are leveraging self-service resources and training materials, empowering them to use the platform independently
Qualification
Required
3-5+ years of experience in Customer Success or Account Management within a SaaS or technology company
Dedicated Revenue Experience: You have a proven track record of owning a revenue number. You have successfully managed a renewal book of business and can point to specific examples of upsells or cross-sells you identified and closed
Strategic Mindset: You can move past 'ticket closing' to have high-level strategic conversations with directors and executives about their organizational goals
Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts and quantitative results to non-technical audiences
Mission Alignment: Progressive values and a genuine interest in politics, advocacy, and social good
Passion for and experience with campaigns, advocacy groups, and survey research
Experience managing complex client projects
Excellent verbal and written communication skills, especially in communicating quantitative results clearly to non-technical audiences
Strong time management and organization skills, with the ability to handle multiple work streams and stakeholders with minimal supervision
Proactive mindset, anticipating what will be needed rather than requiring direction
Enjoy switching contexts and juggling multiple projects across multiple disciplines
US work authorization
Preferred
Experience working with political campaigns, advocacy groups, labor unions, or non-profits
Familiarity with HubSpot or similar CRM systems for pipeline management
Knowledge of best practices in political science, psychology, or survey research
Benefits
100% paid company health plan with medical, dental, and vision insurance
Flexible PTO plan
401(k) with employer matching
Stipends for professional development
$1,300 annual work from home resources
Wellness
Access to Carrot insurance
Company
Grow Progress
Grow Progress helps social change advocates to persuade more people with behavioral science.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.1MKey Investors
Higher Ground Labs
2018-04-03Seed· $0.1M
Leadership Team
Matt Martin
Co-Founder and CEO
Josh Berezin
Vice President, Partnerships and Strategy
Recent News
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