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HCTec · 1 month ago

IT Support Analyst II

Chandler, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software are functioning smoothly while addressing hardware, software, and network-related issues.

Health CareHospitalInformation Technology

Responsibilities

Provide remote and on-site technical support and assistance to end-users for hardware, software, and network-related issues

Answer and respond to and resolve help desk requests in a timely manner

Analyze and troubleshoot complex technical problems and provide effective solutions

Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals

Perform routine maintenance on computer systems, such as backups and software updates

Manage user accounts and permissions across various systems and applications

Participate in the development and implementation of IT policies and procedures

Document and maintain a knowledge base of common issues and solutions

Assist with the testing and implementation of new software and hardware

24/7 On-Call IT Support rotation

Travel to client locations in the local area

Qualification

Windows operating systemsMac operating systemsActive DirectoryNetwork technologiesServer administrationVirtualization technologiesMicrosoft OfficeAnalytical skillsITIL certificationA+ certificationNetwork+ certificationMCSA certificationCCNA certificationProblem-solving skillsCommunication skillsTeamworkIndependent work