Clean Earth · 14 hours ago
Senior Sales Operations Support Manager
King of Prussia, PA
Full-time
Onsite
Senior LevelClean Earth is a leading provider of environmental services in the United States, focusing on waste management solutions. The Senior Sales Operations Support Manager will oversee programs to drive revenue growth and mitigate customer churn, manage sales incentive plans, and work with various teams to ensure effective reporting and analytics for sales performance.
Environmental Engineering
Responsibilities
Work with Leadership Teams to develop, implement, and administer sales incentive/customer service bonus plans and ensure timely payments
Prepare annual baseline sales budgets for quota-based incentives; with monthly targets
Prepare and communicate monthly sales rankings by RAM and Region to senior leadership
Administer account ownership change requests and sales baselines
Develop and ensure territories are properly aligned
Work with Information Technology (IT) and Salesforce administrators for data updates to maintain sales team hierarchies and customer hierarchies for sales reporting
Collect data from multiple data sources and prepare reports that allow sales and other team members to understand historical results
Work with FP&A to collect data from multiple data sources to facilitate activities with Customer Service and Sales to prevent customer churn
Develop, Socialize and Maintain Net Promoter Score program to ensure customer satisfaction
Analyze and interpret data prepared by FP&A (using Power Bi, SQL, SFDC, Excel, etc.) to proactively track performance versus goals and publish KPIs and Monthly Sales Scorecard and ranking
Work cross-functionally to build a transparent, effective process that rewards targeted team member actions
Accountable for keeping team members on task to achieve all timelines
Present plan changes to impacted teams through effective video meeting presentations, reference files, and email communication
Escalates as needed
Perform other reasonably related tasks as assigned by management
Qualification
Required
Experience designing, implementing, and computing incentive plans for various roles
Education equivalent to Bachelor's degree in Business or the equivalent in related work experience
Demonstrates strong analytical skills (quantitative and qualitative) and problem-solving skills
Excellent computer skills required. Requires advanced knowledge of Microsoft Excel (e.g., pivot tables, Power Query, etc.) and Power BI (e.g., Power Query, DAX). SQL experience is preferred
Experience with Customer Relationship Management (CRM) tools, preferably Salesforce
Experience with data-driven analyses and providing recommendations for plan administration
Comfortable in a fast-paced, dynamic environment. Flexible and can handle change positively
Preferred
Critical thinking and highly analytical to identify critical success factors affecting the purpose of the position
Strong ability to develop partnerships with stakeholders across multiple functions
Demonstrates the ability to meet project deadlines and establish and maintain effective working relationships with people at all levels in the organization. Ability to manage relationships and work collaboratively with multiple constituents and provide informal influence to achieve desired outcomes
Demonstrates the ability to present ideas and information in a clear, concise, organized, and diplomatic manner; listens to others to respond effectively to ideas and questions
Demonstrates the ability to function independently, initiate/drive projects to completion with minimal guidance, and resolve problems without direction. Proactively identifies potential roadblocks and puts contingency plans in place
Benefits
Health, dental, vision, life, and disability insurance plans starting on the first day of employment
Paid time off
Wellness benefits
Employee discount program
Tuition assistance
401k with company matching
Company
Clean Earth
At Clean Earth, we bring together top-tier talent, exceptional service, and one of the nation’s largest networks of treatment, recycling, and sustainability solutions.
Founded in 1993
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2016-04-01Acquired
Company data provided by crunchbase