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The Dollywood Company · 2 weeks ago

PM Room Inspector - Dollywood's HeartSong Lodge & Resort - Full Time Year Round

Mountain City, TN

Full-time

Onsite

Entry Level

1+ years exp

The Dollywood Company creates memorable experiences at Dollywood Parks & Resorts, and they are seeking a PM Room Inspector to ensure quality standards in room cleanliness and maintenance. This role involves inspecting rooms and public spaces, supervising housekeeping staff, and maintaining safety and quality control procedures.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Inspects the overall cleanliness, appearance, and condition of rooms after cleaning by housekeeping staff to ensure quality standards are met; identify and resolve quality problems

Inspects all televisions, tv remotes, alarm clocks, telephones, and any electronic devices provided in rooms to insure all are in working order; immediately report any problems to maintenance

Checks all entry locks on rooms to make sure they are in proper working order

Manages the completion of the annual room’s deep clean process, ensuring that all work is completed and product is ready

Inspects the overall cleanliness of the public space areas and ensure quality standards are met and maintained. Identify and resolve quality problems

Analyzes data, evaluate systems, products and technology and establish quality control procedures

Ensures that proper maintenance is provided in order to extend the useful life of assets and the dependability of equipment

Assists Housekeeping Management in supervising housekeeping employees and ensuring that they are treated fairly and provided a positive work environment

Assists management in evaluating, coaching, disciplining, motivating and training all hosts. Perform special projects as needed

Ensures that all work is completed in a safe manner and that it complies with the company safety program and all applicable deferral, state, and local laws or regulations and industry standards

Follows company policies to handle any safety hazards, accidents, or injuries; complete safety training and certifications

Conducts departmental and on-the-job training of housekeeping staff

Evaluates cleaning supplies; investigate cleaning product quality problems and recommend changes or improvements Executive Housekeeper

Monitors cleaning supplies, keep inventory of supplies and notify management if orders need to be placed

Completes any Company or Departmental required Leadership Training and Leadership Classes

Qualification

Room InspectionSupervisory SkillsBasic Computer KnowledgeQuality Control ProceduresEffective CommunicationProblem SolvingConflict ManagementInterpersonal SkillsTeamwork

Required

Must be at least 18 years of age

Must have at least 1 years' experience as a room inspector in hotel/hospitality

Must possess a high school diploma or equivalent

Must have a work history that demonstrates supervisory skills to include verbal and written communication, leadership, planning, and organizing

Must be able to successfully pass a background check and drug screen

Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed

Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees

Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work

Must be self-motivated and disciplined

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must be committed to continuous improvement

Must have professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must be able to be productive in a fast-paced, dynamic environment

Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines

Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills

Must show appreciation of others

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to perform duties consistent with creating a safe and secure environment for hosts and guests

Able to be flexible to handle frequent changes in priorities

Able to add, subtract, multiply and divide with accuracy

Able to communicate effectively using standard English grammar and punctuation

Able to meet the physical demands of the job, i.e., stooping, bending, high level of manual dexterity for operating small tools, walking on uneven ground, pulling, pushing, etc

Able to lift minimum of 20lbs

Able to operate power machines to clean, wash, shampoo carpet

Able to properly use small hand tool/equipment and a variety of cleaning solutions