MetLife · 1 day ago
Production Management Analyst
Clarks Summit, PA
Full-time
Hybrid
Entry Level
$60K/yr - $85K/yr
1+ years expMetLife is a leading financial services company, and they are seeking a Production Management Analyst to oversee daily IT support and operational activities. The role involves incident management, performance analysis, and collaboration with product teams to enhance production application stability.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Responsibilities
Day-to-day oversight of US Technology observability alerts, identify alerts leading to impactful customer incidents and escalated incident management
Ensure incidents are efficiently managed, communicated, and resolved in a timely manner
Utilize technical and business knowledge to lead escalated issues to service restoration
Leverage metrics and monitoring tools to identify trends and prevent production incidents
Identify production incident trends, patterns, and proactive identification of issues for 24x7 coverage
Collaborate with ADM teams to prioritize backlog of tasks, problems aimed at improving the stability and efficiency of production applications
Interact with vendor consultants to identify and implement solutions for optimizing operating efficiency of production systems and processes
Document internal processes and procedures
Create PowerPoint presentations for meetings with product owners, leaders to illustrate incident metrics and trends
Perform related duties as assigned or requested
Qualification
Required
Understanding and hands-on experience with internet and intranet data flows
Hands-on experience with SQL, MS Excel pivots, lookup, filters, charts
Understanding of observability principles and tools such as Apica, AppD, Elastic, Splunk, Nest etc
1+ years of related IT experience
Strong knowledge of 24x7 Production Support practices
Understanding of Incident management functions, with ability to lead incident triage calls
Ability to integrate and analyze data from multiple sources, draw conclusions and provide recommendations
Understanding of Service Level Agreements (SLAs) and customer-facing metrics
Ability to collaborate in a matrixed environment to achieve a shared goal
Relationship management and facilitation skills with the ability to manage multiple priorities effectively
Preferred
Bachelor's degree in computer science, Information Systems, Business Administration, Finance, Engineering or other related field, or equivalent demonstrated work experience and/or certifications
Understanding on application eco-system, ability to trace end to end dataflow and business applications such as Employee and Employer Benefits, Claims, Single Sign On setup, Annual enrollment processes, Employee profiles, Customer setup
Hands on experience in ServiceNow ticket management tool and dashboards
Hands on experience in Core Java, SQL and Spring MVC, Spring BOOT, React frameworks
Experience working in an Agile environment and has knowledge of Agile ceremonies
Possesses strong leadership skills and the ability develop and motivate teams with both offshore and onshore members
Excellent verbal and written communication skills with focused attention to details, as well as, demonstrated professionalism and with the ability to present technical details to both technical and non-technical audiences
Analytical thinking and decisiveness, multi-tasking, organizational prioritization, problem solving, and attention to detail skills will drive success in this role
Ability to develop value-added relationships across partners is essential with a sense of ownership and accountability for assignments
Exposure to tools like AppDynamics, Postman, Azure DevOps, SOAP UI, Splunk, Elastic, Power BI Dashboards, Bitbucket, MongoDB compass, IBM Data studio and IBM Maestro (batch jobs)
Architectural knowledge in Microservice, data hub, REST API, PaaS, AKS (Azure Kubernetes services) and container concepts
Benefits
Comprehensive health plan that includes medical/prescription drug and vision
Dental insurance
No-cost short- and long-term disability
Company-paid life insurance
Legal services
A retirement pension funded entirely by MetLife
401(k) with employer matching
Group discounts on voluntary insurance products including auto and home
Pet
Critical illness
Hospital indemnity
Accident insurance
Employee Assistance Program (EAP)
Digital mental health programs
Parental leave
Volunteer time off
Tuition assistance
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
Recent News
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Insurance News in the United States
2025-12-13
Company data provided by crunchbase