JPMorganChase · 2 weeks ago
Lead Site Reliability Engineer- Application Support - Technology Support Lead
575 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
Senior Level, Lead/Staff
$152K/yr - $215K/yr
8+ years expJPMorganChase is seeking a Technology Support lead in Corporate Technology to ensure operational stability and performance of production application flows. The role involves troubleshooting, maintaining, and resolving production service interruptions while fostering a culture of continuous improvement.
Asset ManagementBankingFinancial Services
Responsibilities
Provides end-to-end application and infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Execute policies and procedures that ensure operational stability and availability
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Design system automation, build helpers and tools to reduce the human toil of application support
Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Qualification
Required
8+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques, setting them up for large scale applications and services
Incident management – experienced in production incident management, root cause analysis (RCA) and related follow ups to ensure closure of the issue
Role implies collaboration with all levels of seniority including the developers, business users and global production management teams
Hands on experience on scripting language, any programming language and debugging for production issue and system automations
Hands on experience with private/public cloud, Kubernetes or equivalent
Strong understanding of infrastructure costing, with the ability to apply tuning mechanisms that optimize both performance and cost efficiency
Experience with ServiceNow platforms
Preferred
Understanding of software life cycle development
Knowledge of document management system
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
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Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
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