GovCIO ยท 2 weeks ago
Computer User Support Specialist (Shift 2)
US-MO-St. Louis
Full-time
Hybrid
Entry, Mid Level
$47K/yr - $60K/yr
2+ years expGovCIO is seeking a Computer User Support Specialist (Shift 2) to provide technical support and troubleshooting for hardware, software, and network issues within the U.S. Coast Guard environment. This hybrid role focuses on delivering exceptional customer service, resolving technical problems efficiently, and maintaining system documentation to ensure smooth operations.
ConsultingIT InfrastructureIT ManagementManagement Consulting
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide technical support: Respond to customer inquiries and troubleshoot issues related to hardware, software, and network connectivity
Diagnose and resolve issues: Use problem-solving skills to identify root causes, run diagnostics, and implement effective solutions
Handle support requests: Serve as the primary point of contact for users; document and log all calls and issues in the trouble ticketing system
Escalate complex problems: Report significant or recurring issues to Tier 2 or higher-level support teams
Maintain systems and documentation: Install and configure software; create and update internal procedures and FAQs
Communicate with users: Guide users through system usage and provide follow-up communication to ensure resolution
Qualification
Required
2+ years of experience in IT support or help desk environment
Current DoD 8570 IAT Level I certification (e.g., A+, Network+, SSCP)
Knowledge of Microsoft applications (Outlook, Teams, OneDrive, SharePoint)
Familiarity with troubleshooting Adobe issues and Microsoft Office Suite
Experience with file sharing permissions, running scripts, and managing user accounts, distribution groups, and shared mailboxes
Ability to diagnose and resolve technical problems efficiently using defined troubleshooting processes
Strong verbal and written communication skills to explain technical issues clearly to non-technical users
Patience and empathy to deliver high-quality support and ensure user satisfaction
Ability to prioritize tasks, manage multiple tickets, and meet SLAs independently or as part of a team
Clearance Required: Must be clearable up to an active Secret clearance
Preferred
Understanding of Azure Active Directory, ADUC, and EDMS
Knowledge of VPN and Remote Desktop connections
Experience with ServiceNow (SNOW) or similar ticketing systems
U.S. Coast Guard or federal agency experience highly preferred
Familiarity with ITIL processes and service management best practices
Knowledge of data lifecycle management and best practices for enterprise collaboration tools
Benefits
Employee Assistance Program (EAP)
Corporate Discounts
Learning & Development platform, to include certification preparation content
Training, Education and Certification Assistance*
Referral Bonus Program
Internal Mobility Program
Pet Insurance
Flexible Work Environment
Company
GovCIO
GovCIO is a business consulting firm that focuses on cyber security, digital, data, management and mission services, and IT services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lynn Oakes
Sr. Vice President, Contracts at GovCIO
Andre Green
Vice President Special Operations Support Solutions (SOSS) GOVCIO
Recent News
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2025-11-26
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