Avalara · 2 weeks ago
Director, Technical Program Management
United States
Full-time
Remote
Mid, Senior Level
5+ years expAvalara is looking for an experienced Director of Technology Partner Services to lead a team of Technical Program Managers. This role involves overseeing the certification process for partner integrations and improving integration efficiency using artificial intelligence methodologies.
Artificial Intelligence (AI)ComplianceFinancial ServicesSoftwareTax Preparation
Responsibilities
You will lead a high-performing team of Technical Program Managers
You will oversee the end-to-end partner develop, and certification process, from onboarding through technical integration and activation
You will use artificial intelligence (AI) tools, agents and workflows to improve the efficiency and scalability of technology partners integrating Avalara solutions into their applications
You will manage and evolve the partner integration framework, ensuring scalability and efficiency in certification processes across multiple products
You will collaborate with strategic partner leaders and team members to align technical integration priorities with Avalara's growth and product strategies
You will ensure team members provide excellent partner-facing support for Avalara's APIs, platform requirements, and integration best practices
You will guide process improvements across partner certification, enablement, and referral workflows
You will collaborate with partners to resolve integration challenges and ensure successful partner outcomes
Monitor team performance, partner satisfaction, certification throughput, and influenced revenue Indicators
Advocate for partner needs internally by being a voice to Product, Engineering, and Support teams to influence roadmaps and support strategies
Lead Partner Readiness activities with Product and Engineering to ensure new products, enhanced products, and APIs include all aspects of Partner Readiness are incorporated during the design phase
Contribute to documentation and tooling strategies that accelerate partner time-to-value and standardize technical engagements
Foster a culture of collaboration, innovation, and accountability within the team
Oversee team development, ensuring product knowledge and technical expertise remain current
Identify resource and training needs to grow and mature the partner integration program
Qualification
Required
Bachelor's degree in Business, Computer Science, Engineering, or a related field
Experience with Avalara products and tax automation platforms
Experience using AI tools, agents, and workflows
5+ years of current experience directly managing a team in a customer- or partner-facing role
5+ years of experience in program or partner management within a SaaS or technology environment
Experience with APIs, integration processes, and business applications (ERP, eCommerce, OMS, and CRM)
Experience with software certification, technical enablement, or partner onboarding programs
Experience meeting performance goals and driving process improvements
Familiarity with project management tools such as Jira, Certinia, and documentation platforms like Confluence
Experience working with Agile/Scrum development teams
Familiarity with accounting or transactional tax workflows
Benefits
Paid time off
Paid parental leave
Private medical
Life insurance
Disability insurance
Company
Avalara
Avalara is a cloud-based platform that provides tax compliance software and automated solutions.
5001-10000 employees
H1B Sponsorship
Avalara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (34)
2023 (36)
2022 (37)
2021 (39)
2020 (26)
Funding
Current Stage
Public CompanyTotal Funding
$841.01MKey Investors
BlackRockSusquehanna Growth EquityWarburg Pincus
2025-11-11Private Equity· $500M
2023-01-01Private Equity
2022-10-19Post Ipo Debt· $0.04M
Leadership Team
Scott McFarlane
CEO
Megan Higgins Knislis
SVP Global Partners
Recent News
2025-12-09
Company data provided by crunchbase