WTW · 4 weeks ago
Carrier Operations Lead
8400 Normandale Lake Boulevard, Minneapolis, MN, 55437, US
Full-time
Onsite
Lead/StaffWTW is a company focused on Health and Benefits, and they are seeking a Carrier Operations Lead to support the Custom Care Management Unit (CCMU) team. The role involves managing carrier partner relationships, overseeing operational processes, and ensuring effective communication and collaboration across teams.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Oversee carrier partner relationships, proactively identifying and addressing concerns, and escalating issues to leadership when necessary
Recognize opportunities for process improvements and standardization across carriers
Partner with carrier operations and clinical leads to troubleshoot and resolve escalated client issues, both with the carrier and WTW consulting teams
Participate on biweekly carrier calls, liaising with the Clinical and Sales/Marketing/Client team as needed
Plan and lead annual carrier partner strategy meetings, ensuring appropriate follow-through on identified opportunities for product enhancement
Provide operational oversight of the clinical assessment process, guaranteeing timely scheduling and appropriate CCMU team member participation
Coordinate client onboarding across onshore and global teams for a smooth, successful launch
In conjunction with the Sales/Marketing team, work with the carriers to develop collateral that drives the effective communication of CCMU’s value proposition
Ensure timely receipt of carrier-produced reporting and performance guarantees
Lead annual carrier RFI and client vendor survey initiatives
Maintain and update carrier playbooks to reflect best practices and evolving needs
With all activities, ensure effective collaboration across multiple teams, quality control of deliverables and adherence to timelines
Representing CCMU at carrier report delivery meetings and active participation in client stewardship meetings
Appropriately utilize WTW SharePoint sites and global delivery teams
Qualification
Required
Experience in managing carrier partner relationships
Ability to identify and address concerns proactively
Skills in process improvement and standardization
Experience in troubleshooting and resolving client issues
Ability to participate in biweekly carrier calls
Experience in planning and leading strategy meetings
Operational oversight experience in clinical assessment processes
Coordination skills for client onboarding across teams
Experience in developing communication collateral with carriers
Ability to ensure timely receipt of reporting and performance guarantees
Experience in leading annual carrier RFI and client vendor survey initiatives
Ability to maintain and update carrier playbooks
Collaboration skills across multiple teams
Quality control of deliverables and adherence to timelines
Experience in representing teams at meetings
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
H1B Sponsorship
WTW has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (4)
2022 (5)
2021 (2)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
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