First National Bank Alaska · 3 weeks ago
Business Support Specialist II - Business/Commercial Card Program
Anchorage, AK, US
Full-time
Onsite
Mid Level
3+ years expFirst National Bank Alaska, recognized as the Best Place to Work in Alaska, is seeking a Business Support Specialist to join their Bank Card team. This role involves supporting the Business and Commercial Card program, managing documentation, and collaborating with internal teams to enhance operational workflows.
Banking
Responsibilities
Supporting application process, including collecting and reviewing required documentation
Managing and tracking the Business and Commercial card pipeline
Serving as an internal resource for card-related questions and support
Support card-related marketing efforts
Partnering with internal teams to improve workflow, policies and procedures
Performs the assigned responsibilities within predetermined scope, budget, schedule, and inherent risk; identifies appropriate resources, training needs, and risk management strategies; manages day-to-day activities and coordinates with bank’s management, end users, and vendors
Assists assignment owners in developing implementation plan (as necessary), assembling teams, and coordinates individual responsibilities to ensure timely completion of related tasks; communicates with functional area managers regarding status of assignments, including costs and scheduling
Tracks and follows up on outstanding items to ensure objectives are met and assists assignment owners with quality assurance audits
Assists in performing workflow analysis to identify labor-intensive tasks and inefficiencies, and recommends automation and process changes to streamline workflows and to increase resource usage efficiency
Assists in developing of functional area’s plans, goals, objectives, budgets, and procedures
Stays abreast of pertinent federal and state regulations and interacts with compliance staff to ensure assignment components are compliant with all applicable federal and state regulations
Creates reports and presentations for all levels of management and may direct the work of others
Performs other work-related duties as assigned by branch manager
Qualification
Required
Bachelor's degree in a business-related field and three years progressively responsible business operations experience; or five years progressively responsible business operations experience; or equivalent combination of education/training and experience
Advanced word processing, database, spreadsheet software experience
Excellent written and verbal communication skills
Ability to think critically
Ability to leverage business metrics
Ability to effectively manage own and other's time and priorities and resources
Ability to handle highly confidential information
Ability to meet frequent deadlines and time constraints
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence and procedure manuals
Ability to effectively present information and respond to questions from managers, customers and the general public
Ability to work with mathematical concepts such as probability and statistical inference
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred
Banking or financial industry experience
Project management experience
Experience using project management software
Company
First National Bank Alaska
Alaska’s community bank since 1922, First National Bank Alaska proudly provides financial expertise to Alaska and beyond.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Ryan Strong
Senior Executive Officer / Chief Banking Officer
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