Hartford HealthCare · 3 weeks ago
Patient Service Representative (PSC) - Heart Rhythm
West Hartford, CT
Full-time
Onsite
Entry Level
1+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, inviting you to become part of their team. The Patient Service Representative is responsible for greeting patients, answering questions, registering patients, managing records, and scheduling appointments to ensure a positive patient experience.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Delivers exceptional customer service with the HHC brand experience
Welcomes patients in person or on the telephone and takes detailed messages as needed
Registers arriving patients, includes insurance verifications, patient demographic updates, and video visits
Uses Epic, patient portal and appointment reminder systems, mobile applications, and other forms of technology to manage scheduling, interact with patients and providers, and update files and patients’ records
Manages high call volumes. Follows Standard Work to ensure efficient patient experience
Corresponds with clinical operations and/or providers as necessary. Transfers calls as appropriate to clinical team members, including complaints and escalations
Schedules patient appointments, and informs patients of essential preparation requirements prior to visit (referrals, x-rays, medical reports, etc.)
Schedules follow-up appointments and associated testing, documents these appointments and ensures the necessary referral authorization is obtained
Collects co-payments and office charges as needed and explains office payment billing policies to patients
Qualification
Required
High school diploma/GED equivalent, OR a minimum of 2 years customer service experience
1 Year customer service experience in a fast-paced medical office
Preferred
Epic experience
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer, Hartford HealthCare
Bimal Patel
Executive Vice President/ Chief Operating Officer
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase